This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1079724

POSITION SUMMARY: This position is responsible for daily management of the branch and staff; for developing new business through active marketing and business development; for originating new loans; for supporting Bank products and services; accurately and courteously processing customer transactions; and coaching, mentoring and training branch staff to excel in positive customer service.

KEY RESPONSIBILITIES:

Branch management: Manage the daily operations of the branch office and staff to ensure consistent high levels of customer service and accurate and efficient operations. Supervise the assistant branch manager (if applicable), head teller, tellers, customer service representatives and receptionist (if applicable); coordinate branch staffing and schedules to ensure adequate coverage at all times; oversee staff training; conduct annual staff performance appraisals (or review/approve those completed by the Assistant Branch Manager or Head Teller) and salary reviews and recommend personnel action as appropriate.

• Ensure branch compliance with all Bank policies and procedures and all applicable state and federal banking regulations.
• Meet or exceed established objectives and standards for overall branch performance and for Branch Manager performance.
• Work in conjunction with the Chief Retail Banking Officer to meet annual strategic planning goals and objectives.

Branch operations: Open and close the branch in accordance with established procedures. Oversee branch cash ordering and branch cash records. Sign official Bank checks; maintain branch records of signatory authorities, key and combination access, etc.

Oversee and assist with teller, ATM and other branch settlement procedures to ensure timely and accurate settlement of cash, cash items and account records; inform the Chief Retail Banking Officer of any settlement or other discrepancies.

Conduct regularly scheduled branch staff meetings for training and information purposes.

Analyze branch activity and prepare management reports as required. Recommend changes in branch operations as appropriate to enhance customer service.

Ensure that the branch facility (interior and exterior) and equipment are maintained in good order. Monitor and maintain the functioning of all equipment; perform routine maintenance in accordance with established procedures; contact appropriate repair personnel as necessary.

Business development: Establish and maintain contact with local individuals, realtors, businesses and other centers of influence within the Banks market area through direct calls, realtor and business organization gatherings and other functions to actively solicit new deposit business for the Bank, keep them current on the benefits of working with the Bank, and inform them of any new deposit or lending programs offered by the Bank and inquire about the credit needs or concerns in the community. Actively build the Banks customer base and deposit market share.

Refer leads to other Bank staff members as appropriate. Meet or exceed established goals for branch business development.

Market trends: Monitor market trends relating to competition, banking products, deposit rates, advertising programs, branch hours, etc. in the branchs market area. Report to the Chief Retail Banking Officer on market trends and make recommendations as appropriate.

Loan origination: Originate all types of residential and/or consumer loans within the limits of own lending authority, according to established Bank policy and procedures; meet or exceed established objectives for dollar volumes in loan originations; meet or exceed established standards for customer service. Have an understanding of our commercial loan products and refer leads for new loa business to our commercial lenders.

Support Bank products/services: Maintain knowledge of current KSB products and services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Talk to customers and listen for cues and clues to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs; make referrals to other Bank personnel as appropriate.

Lead by example with all aspects of the Banks sales and referral activities. Direct the cross-selling efforts of all branch staff members; lead sales training sessions regularly to maintain employee knowledge, motivation, and enthusiasm.

Customer transactions: Inter