Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

You

As a Product Operations Analyst, you'll be at the heart of ensuring smooth coordination between various teams involved in the product development lifecycle. Your responsibilities will span across gathering and analyzing data to identify areas for optimization, streamlining processes to enhance efficiency, and collaborating with cross-functional teams such as product management, engineering, customer success and marketing to drive product success. You'll play a crucial role in assessing product performance metrics, identifying trends, and providing actionable insights to inform strategic decision-making. Additionally, you'll contribute to the development and implementation of operational strategies aimed at improving product quality, customer engagement and user experience. Effective communication and analytical skills are key to excel in this role, as you'll be translating complex data into actionable recommendations to drive continuous improvement.

A Product Operations Analyst is expected to perform a variety of tasks to support the efficient functioning and success of product development initiatives. These tasks may include:

• Data Analysis: Gathering, analyzing, and interpreting data related to product performance, user behavior, market trends, and operational metrics to identify areas for improvement and optimization.

• Process Optimization: Collaborating with cross-functional teams to streamline product development processes, identify bottlenecks, and implement solutions to improve efficiency and effectiveness.

• Reporting and Insights: Generating regular reports and dashboards to communicate key product performance metrics and actionable insights to stakeholders, such as product managers, engineers, and executives.

• Project Coordination: Assisting in the coordination and execution of product development projects, including setting timelines, tracking progress, and ensuring alignment across teams.

• Quality Assurance: Monitoring product quality and user experience, identifying issues or bugs, and working with relevant teams to address them in a timely manner.

• Documentation and Documentation Management: Creating and maintaining documentation such as product requirements, specifications, and standard operating procedures to ensure clarity and consistency across teams.

• Stakeholder Communication: Facilitating communication and collaboration between different teams involved in product development, including organizing meetings, gathering feedback, and providing updates on project status.

• Continuous Improvement: Proactively seeking opportunities to enhance processes, tools, and methodologies to drive continuous improvement in product operations and outcomes.

Us:

Apptio is pioneer and a leader in the IT Financial Management market. We work with some of the biggest companies to optimize their cost and efficiency of their IT and cloud infrastructure. Our platform monitors a significant part of IT and public cloud spend and helps save our customers millions of dollars. We are growing fast and building a strong Product team capable of defining the future and executing to it. We are looking for experienced Product Managers to build various aspects of our product: from our core recommendation & data services to our analytics and intelligent insights; shared platform features such as data connectors, reporting and benchmarking. This is a chance to work with a great team and make a meaningful impact to our product portfolio.

Required Technical and Professional Expertise

Basic qualifications for the role includes:

• A bachelor's degree in a related field such as business administration, economics, computer science, or engineering.

• Relevant experience in product management, operations, or data analysis, typically ranging from 1 to 3 years.

• Proficiency in data analysis tools and software such as Excel, SQL, and data visualization tools like Tableau or Power BI is required.

• A solid understanding of product development processes and a proactive attitude towards problem-solving are highly valued traits for this role.

• Strong communication skills, both written and verbal

Preferred Technical and Professional Expertise

• Power BI, Tableau , Data Analytics

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.