NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Senior MS Operations Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client.

They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.

Radford reference:

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Working at NTT

Required Experience:

8+ Years of total experience with min 6 years in SOC.

Configuration/troubleshooting experience on SIEM Tools.

Strong experience in security .

Hands-on experience on security operations centre. SIEM monitoring by using near real time correlation devices for effective incident response.

Building Advanced use cases for all event sources to closely monitor all assets in banking environment.

Configuration of UEBA Profiling for Infrastructure users across organization.

Involved in Reconstruction of session for Forensic analysis.

Analysis of Bank Threat Hunting across all IT assets and Providing Trend analysis on monthly and quarterly basis.

Preparing reports on daily basis and monthly basis to customer.

Preparation of SOP’s for (Forensic Analysis, Backup, I ncident response, BCP, Troubleshooting,).

Providing flexible, around-the-clock (24x7x365) expertise to pre-emptively protect our Clients Infrastructure against known and Emerging Threats through rigorous monitoring of security incidents generated by diverse security devices followed by timely review and assessment of the situation, and possible escalation to the client.

Coordination with support team to define various Use-cases and fine-tune existing correlation rules to reduce false positive tickets and configure the various Log sources/multiple devices, s etting up Dashboard with SIEM and Flex Connector creation for un-supported devices.

Creation of correlation & UEBA use cases in ESA engine w.r.t environment Traffic.

Academic Qualifications and Certifications:

Only BE/BTech/MTech (Only engineering graduates)

CISSP or CISA or PMP (Any one certification must)

Any SIEM tool certification (Must)

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.