Description We are offering a role based in Boulder, Colorado, in the telecom sector. The position is for a Help Desk Analyst, providing IT support and ensuring the security of our laptop fleet. This role offers a short-term contract employment opportunity.

Responsibilities:

• Assist new employees, particularly those joining through acquisitions, in updating their Mac and Windows laptops

• Troubleshoot and resolve end-user hardware/software problems

• Deploy new tools for managing laptops, including software patching, mobile device management and endpoint security

• Track end user requests in our service request ticket tracking system

• Manage inventory of IT assets

• Support both MacOS and Windows OS

• Comfortably support remote co-workers

• Experience in supporting Lenovo and Apple laptops

• Adapt quickly to dynamic environments regarding technology and processes.

• Experience with large scale deployments of new laptop security & antivirus tools

• Proficiency in Microsoft, Active Directory, Desktop Hardware, Mac OS, and Google Suite Requirements • Proficiency in Microsoft applications including Word, Excel, PowerPoint, and Outlook

• Demonstrated skills in Active Directory management and operations

• Experience with Desktop Hardware, including installation, troubleshooting, and maintenance

• Familiarity with Mac OS and its various applications

• Proficiency in Google Suite including Google Docs, Sheets, and Drive

• Excellent problem-solving skills and the ability to handle high-pressure situations

• Strong communication skills, both verbal and written

• Ability to work collaboratively in a team environment

• Previous experience in a Help Desk Analyst role or similar IT support role is desirable

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

• Willingness to continuously learn and stay updated on the latest technology trends and applications

• Exceptional customer service skills and the ability to explain complex IT concepts to non-technical users. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .