Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location/Division Specific Information

We are a research, development, and production site in Bremen currently, with about 500 employees, whose “high-end” measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. With annual revenues exceeding $800M and over 1000 employees worldwide, Life Sciences Mass Spectrometry (LSMS) offers customers a complete range of high-end analytical instruments and software services that support customers within proteomics, clinical research, forensic toxicology, pharmaceutical, biotech, food safety, and environmental market segments.

A Day in the Life:

• Provide technical and application specific product support for released Bremen produced Life Science Mass Spectrometry products with emphasis on resolving application escalations using a system level approach.

• Create and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.

• Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.

• Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.

• Develop and provide training programs for current and future products to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I and Class II medical devices.

• Develop, create documentation for existing and future products and maintain existing documentation following GDP (Good Documentation Practice)

• Other miscellaneous duties might be assigned.

Keys to Success:

Education

• MS degree in Chemistry, Biology, Physics, or a related field. PhD degree in a relevant field is preferred.

Experience

• Several years of experience in developing applications and operating/maintaining Life Science Mass Spectrometer systems, particularly with Liquid Chromatography front end.

Knowledge, Skills, Abilities

• Excellent analytical capability with strong attention to detail and knowledge about the most common workflows in Life Science Mass Spectrometry.

• Outstanding problem-solving and interpersonal skills, especially when dealing with customers face-to-face.

• Self-motivated and customer service-oriented, with a strong commitment to delivering high-quality support.

• Flexibility to adapt quickly to new situations and handle multiple tasks simultaneously.

• Ability to work effectively both independently and in a team environment.

• Demonstrated written and verbal communication skills.

• Ability to travel up to 25% as required for customer visits and training.

What we offer:

• Employment with an innovative, future-oriented organisation

• Outstanding career and development prospects

• Company pension scheme and other fringe benefits

• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.