JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY: The Loss Prevention Investigator investigates and resolves potential and/or actual fraudulent activity with both internal and external customers, as well as assisting with prevention of or responses to such activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to ensure the success of the Bank. Investigates potential and confirmed fraudulent transactions via various informational avenues to assist internal and external customers with security cases. This may also involve direct communications with customers as well as, law enforcement collaboration. Attends and represents the bank at various task forces in the community with the objective of loss prevention education and assistance. Reviews and analyzes branch security video for bank security needs; deposited items via available loss prevention tools in order to prevent losses; new customers for proper identification and address information; and, new checking accounts via available loss prevention tools in order to ensure customer eligibility for opening/maintaining account. Contacts customers, banks, and businesses to confirm accounts and deposits. Collaborates with other departments in an effort to collect funds from losses to customers and the bank. Coordinates with Checking Services if account closing arrangements need to be made. Prepares reports to use for multiple purposes including but not limited to providing assistance to other departments or business partners such as our attorneys when collections are escalated to these partners. Ensures that each collection effort is handled in... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E04A404EF557406A