Job Information
Marriott Event Planning Executive in Cape Town, South Africa
Job Number 24080195
Job Category Food and Beverage & Culinary
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Reporting to the Director of Events Planning, the successful incumbent will respond to client enquiries regarding group accommodation, conferences and exhibitions inclusive of telephonic and email enquiries as well as provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.
What We offer:
Market related salary
Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
On Property Café
Medical Aid Company
Provident Fund Company Benefits
Associate Uniform and Laundry service thereof
Employee Well-being Programme
Required Experience & Qualifications:
A recognised qualification in Event Management / Hotel Management preferable
Minimum two years’ group booking and eventing experience
Extensive reservations/banqueting sales experience
Professional telephone, communication and email etiquette
People centric with a strong focus on the Guest experience
Ability to work within a pressurized environment
Ability to work within a pressurized environment
Extensive working knowledge of Fidelio Opera/ Sales & Catering
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to use Initiative and be proactive and self-motivated
Proficient in Microsoft Office Package
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Required to work as per operational requirements
Key Responsibilities:
Complete all daily duties as set out in departmental duties and requirements.
Perform and administrative function pertaining to sourcing quotations, contracts / pro forma invoices and ensure that confirmation and deposits are received according to contract specifications and liaising with independent suppliers when necessary based on the client’s requirements inclusive of technical companies, translation facilities, décor companies, entertainment, exhibition stand builders etc.
Liaise directly with relevant departments within the hotel to obtain rates and to ensure that all parties are aware of forthcoming events.
Ensure that all quotations are followed up on a regular basis in order to ensure maximum usage of the conference facilities.
Liaise with the client and attend on site meetings in order to discuss the events.
Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary.
Participate in meetings with the operations team to discuss the forthcoming events to ensure a smooth handover.
Attend to any queries from the client during the event should the operations team require assistance.
Follow up post conference to ensure customer satisfaction.
Liaise with relevant departments pertaining to function accounts and ensure that the client is in receipt of necessary documentation.
Conduct telemarketing to follow up on new business / current clients.
Posting & reconciling of charges related to the group/event and ensure accounts are closed timeously. Commission & Bonvoy point administration
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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