Overview

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Essential Functions:

• Establish and maintain strong client relationships with assigned account(s).

• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.

• Promote a strong safety culture and safe work environment.

• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.

• Motivate and develop the team while supporting organizational change.

• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.

• Perform daily quality control inspections to ensure quality standards are met or exceeded.

• Adapt departmental plans and priorities to adapt to operational challenges.

• Perform time studies to optimize operational tasks, schedules, and staff allocation.

• Look for opportunities to increase revenue by providing additional or periodic services to the client.

• Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.

• Special projects and other duties as assigned.

• Achieve operational performance and functional service activities.

• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

• Monitor and maintain appropriate staffing levels.

• Manage daily schedules, ensure that future schedules are complete and all call offs are covered. (days off, vacations, etc.)

• Accommodate increased / decreased client staffing requests.

• Manage the No-Fault Attendance Policy

• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.

• Maintain weekly/monthly operational report for Vice President.

• Perform basic administrative and payroll functions (if applicable).

• Maintain communication with TA to maintain optimum staffing levels.

• Effectively coach, counsel, and discipline employees.

• Conduct service audits.

• Responsible for maintenance and upkeep of equipment.

• Work with Trainer to ensure the safety and security of the operation.

• Set positive, professional example for workforce.

• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.

• Perform routine maintenance tasks on different types of flooring, including vacuuming, sweeping, mopping, and waxing, to ensure cleanliness and preservation.

• Strip, seal, and refinish floors as needed, utilizing appropriate equipment and chemicals to restore their original luster and appearance.

• Vacuum, shampoo, and spot-clean carpets to remove stains, odors, and dirt. Conduct periodic deep cleaning and carpet maintenance.

• Clean, scrub, and sanitize tile and grout surfaces, ensuring they are free from dirt, stains, and mold.

• Inspect floors for damage, wear, and necessary repairs.

• Report any maintenance or repair needs to the supervisor.

• Properly maintain and clean all floor care equipment, ensuring they are in good working condition and reporting any issues.

• Use cleaning agents and chemicals safely and effectively, following all safety protocols and ensuring proper dilution ratios.

• Communicate with clients to understand their specific floor care needs and address any concerns or requests professionally.

• Maintain accurate records of completed tasks, materials used, and project timelines.

• Adhere to safety guidelines and procedures, including the use of personal protective equipment (PPE) in a healthcare environment.

• Ability to adjust work schedule as needed to support the operation.

• Solid business acumen and basic accounting principles.

Education:

• Bachelor’s degree or equivalent work experience preferred.

• High school diploma or GED required.

Experience:

• Previous management and aviation experience preferred.

• 3 to 5 years of experience, including 2 years of supervisory experience.

• Working knowledge of OSHA safety standards and regulations.

• Ability to grow strong relationships across all levels of the organization.

• Ability to work through ambiguity and maintain composure in a variety of situations.

• Passion for excellence backed by a track record of accountability, collaboration, and integrity.

• Ability to effectively lead a staff of direct reports.

• Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.

• Ability to work in a fast-paced work environment balancing multiple projects and embracing change.

• Ability to resolve issues under tight timeframes and pressure.

• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

• Excellent written and verbal communication, team building, and planning skills.

• Experience in specialized area of assignment preferred.

• Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills.

• Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.

Working Conditions:

• The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to cleaning supplies and chemicals with the potential for exposure to bio-hazardous waste. Certain pressures may exist in dealing with staffing and cleaning issues.

• The work environment has a moderate to heavy noise level.

• Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Physical Requirements:

• Able to lift and carry 25 pounds, bending, reaching, pushing, walking, twisting, crouching, and standing.

• Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual may be required to stand and walk for 2/3 or more of the work shift.

• The individual may be required to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.

• Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.

Qualifications:

• Must be able to perform all requirements of a basic cleaner, restroom cleaner and a trash/utility person.

• Must be 21 years of age or older.

• Must submit to and pass a drug screen.

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

• This job description is subject to change at any time at the discretion of management.

• Must work schedule as assigned.

Language Skills:

• Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Computer Skills:

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Employee must comply with the Company’s management grooming standards and must always wear his or her SIDA badge/Airport ID.

• Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

REQNUMBER: 85865

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.