Description As part of this role, you will: Define, deploy and maintain the Operational Risk Management Program for the bank; primary focus within the Operations Division for assessment and governance. Serve as chair of Operational Risk Committee (ORC) and other committee involvement and leadership. Develop, design and co-chair the External (customer) Fraud Committee, partnering with Bank Protection and Consumer Banking to proactively strategize fraud prevention efforts and respond to fraud incidents. Provide leadership and support for Consumer Operations safety/soundness, including assessment design, to ensure a proactive risk focus, design of operational practices for banking centers standards and requirements and partnering with the Director of Retirement Operations and Consumer Services (ROCS) in facilitating the Executive Retail Operations Committee (EROC). Oversee financial controls reporting and dashboards within Operations to ensure the reconciliation function is performed with appropriate attention and timeliness and represents a working partnership with Finance. Build and maintain short and long term operational risk improvement roadmaps. Deploy metric dashboard to track and manage Key Performance Indicators (KPI) and Key Risk Indicators (KRI). Provide direct support on changes to ensure the operations team mitigate risk appropriately. Serve as a liaison between line 1, 2 and 3 risk and audit personnel to facilitate progress of the program. Ensure risk events and changes are documented and corrective action plans to mitigate risks are deployed. Build and maintain ecosystem and processes where standards and procedures are managed. Provide oversight and management of the Operations Division internal audit findings and/or regulatory findings and guidance on management response, tracking and ensuring appropriate visibility. Build and deploy Risk Control Self Assessments on a periodic frequency within the Operations Division and extending to Consumer Banking. Implement standards with regard to process and procedure documentation creation and maintenance. Lead the expansion of the Business Continuity Planning for the bank including individual plans, process inventories, Business Impact Analysis (BIA's), the corporate business continuity plan including ensuring board approval of the plans, and advancing the business continuity preparedness culture and efficacy throughout the organization. Define, deploy and maintain the Customer Feedback Process for the bank in partnership with risk management. Ensure the company is trained appropriately as well as providing performance metrics on the program to Senior, Executive and Line of Business Management to ensure effective oversight of reputation and risk. Complete annual maturity and risk assessments on areas within scope of responsibility and lint to roadmap. Achieve position objective by working collaboratively with Line 2 risk management unit and ensuring the exigent Board approved Enterprise Rick Management (ERM) framework serves as constraints for the managed programs. Serve as a liaison between SOX and Operations Division to ensure connection between the disciplines as well as awareness of the importance of SOX within operations areas ensuring SOX procedures are current. Provide guidance, leadership and support for the Records Management Committee and processes that expand the records retention and destruction efforts and program for the bank. To be successful in this position, we require the following: Bachelor's degree in business or a related field OR Associate Degree/ Two years of College + Two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience). Over eight (8) years of banking operations experience. To be successful in this position, we would prefer the following: Risk Managem