Workplace Operations Coordinator

Job ID

165727

Posted

01-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Dublin - Dublin - Ireland

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Duties

Reception

• Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FOH (reception) responsibilities as and if needed.

Customer Support

• Respond to ad hoc Slack notifications from employees about Workplace or site-specific questions. Redirect them to appropriate resources or channels as necessary.

• Act as a point of contact for Stripes seeking help navigating all aspects of their workplace; both in-person and by email/Slack

• Ensure prompt and positive responses aligned with Company expectations of customer support and protocol to office incidents and requests

Event Coordination

• Update Site Specific event tracker with event information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

• Send weekly event email updates

• Pre-Event Support: Support Experience Coordinator or Experience Manager with execution of event including support with booking rooms, sharing self-serve resources, answering questions from Event DRI

• Support with event & office decorations, as needed

• Day of event logistics: Support Experience Coordinator or Experience Manager with day of coordination including being present onsite, developing and setting up signage, vendor coordination, check-in logistics, event food and beverage set up, room setup

• Post Event logistics: Support Experience Coordinator or Experience Manager with Event wrap up coordination including ensuring rooms are reset

• Maintain WP specific fun cabinet for greeting cards decor

Onsite Management

• Update Site Specific onsite tracker with information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

• Pre-Onsite Support: Coordinate with DRI on room availability, attendee list, sharing self-serve resources, moving furniture, working with external vendors on snacks/food ordering, creating and distributing signage, send "before you go" emails, supporting front desk team with guest management

• Post Onsite Support: Furniture and room resets, Send close out emails to teams

Projects

• Coordinate move logistics

• Assist with onsite vendor support and coordination as required

Office Management

• Floor walks (Daily & Weekly). Document audit information for Experience Coordinator or Experience Manager and ensure issues are raised with vendors.

• Support issue with vendors as assigned and follow-up on progress and ensure that issue is resolved within expected SLA

• Support Experience manager in ensuring thatregular maintenance is being performed by vendors and tracked on maintenance calendar

• Furniture resets (Daily)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)