The Site Customer Manager (SCM) is responsible for the execution of contract, product strategies at site level and in line with requirements and the agreed scope.

Key responsibilities

• Act as the voice of the customer internally

• Responsible for continuously monitoring the performance of the allocated programs concerning manufacturing and delivery of products, managing off-track items and for reporting progress through the PPS.

• Create and support Program Improvement Plans including cost improvement, pricing initiatives, enable Zero Defects Manufacturing, redesign initiatives, gaining agreement with relevant stakeholders according to Life Cycle Gate (LCG) processes.

• Provides input to make, move, buy decisions and strategic procurement decisions.

• Adheres to all program management standards and policies in accordance with the GKN Aerospace Program Management framework and contribute to process development.

• Actively executes Risk, Issue and Opportunity Management to control and mitigate the risk exposure and take advantage of opportunities.

• Obtain and manage customer scorecards

• Supports the IPT in the proposal and LCG process.

• Responsible for reconciliation and site’s sales order management related to delivering.

• Lead customer production readiness assessments when required

• Responsible for customer audits or assessment including timely execution of actions

• Manage the day to day interaction with the customer regarding schedule adherence and provide recovery plans when required.

• Inform IPT/Customer Area about the customer and Program/IPT demand adherence and escalate any major deviations (delinquency greater than two weeks) including recovery plans.

• Responsible for undertaking any other activity required to ensure successful delivery of the program.

  Background and skills:

  Essential:

• You hold a university degree in engineering, science or business

• Strong communication skills, both verbal and written in Norwegian and English, preferably also French.

• Ability to achieve by influencing others.

• Ability to build relationships with customers and other external stakeholders.

• Ability to create, manage and execute a project plan.

• Understanding of the business models within Aerospace.

• Experience in commercial, engineering or operations within the Aerospace industry.

• Strong knowledge of the contracting process and proprietary contracts development

• Experience within Operations.

• Financial acumen.

  Desirable:

• Experience within Operations including Supply Chain

• Passion for the Aerospace industry

• Ability to build and lead teams.

• Familiarty with SAP system

  Travel requirements

• Travel to other GKN locations, suppliers and customers.

  As a person, we expect you to be able to recognize yourself in the following:

• You have excellent communication skills, and you are able to communicate with people on many different levels.

• You are analytical, structured and have a leadership mindset with the ability to run projects independently

• You are self-driven, persistent and motivated by creating results

• You understand the importance of utilizing your network and you convincingly engage stakeholders on all levels of the organization

  What we offer:

• Competitive salary and bonus system.

• Comptetive pension and insuracance arrangements, including health insurance.

• Flexible working hours / occasional home office

  Start date : As soon as possible