Charles Schwab Content Developer - Web in Lone Tree, Colorado
Lone Tree - CO, DENR1, 9800 Schwab Way, 80124
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
The Field Integration organization supports the Investor Services enterprise - including the Branch Network, Client Service & Support, and other retail client-facing groups. Within Field Integration, our Knowledge Management Team provides ground-level content support for all projects and initiatives that impacts this enterprise, and partners with content experts across the firm to design and publish timely, relevant and accurate information for employees to use in client interactions.
The Content Developer plays a critical role in creating and editing content within the firm’s largest intranet knowledge base known as IWIN (I Want Information Now) and enabling client-facing employees to provide outstanding service to Schwab’s clients.
What you’ll do:
You’re versatile. Able to plan and write content that will be used by client-facing personnel to support interactions with clients. You will work with business partners in both creating and editing content as well as apply consistent standards and elevate the overall quality of our work. You have a passion for developing content that is simple and clear for your audience and hands-on writing and editing for the web. You understand design thinking and user experience and thrive in a flat, fast-moving organization and influence others with the importance of writing.
Collaborate with Subject Matter Experts (SMEs) in either developing or editing content to meet the need of the intended audience.
Share your work and give feedback to team members.
Create innovative content that is simple and clear for your audience to use and understand.
Develop and provide input into writing guidelines for the web knowledge base.
Content that is developed or edited supports search engine optimization techniques
Developing innovative means to provide web content that is often complex in a way that audience can understand and utilize efficiently.
Learn and develop expertise around the content creation and deployment processes and how they serve the needs of our client-facing audience.
Work with team members to inform on page layouts, page templates, website design and other web practices to innovate and improve the knowledge base for users.
The content may include “first user experience” information, instructional text and other supporting content.
Help the team in closing gaps around writing standards; help to teach and influence partners how writing supports their goals
Evaluate and assist in overall content management process, providing insight from a workflow perspective.
What you have:
Bachelor’s Degree in Technical Communication, English, or a related field
5+ years writing and editing content for web
Please include a link to samples of your work that show an experience across different content types. You may show us content you’ve created for user interfaces, microcopy, user education, direct or transactional emails, style guides or product launch content.
Proficiency with web HTML, CSS standards
Motivated to work independently and enthusiastic about co-authoring content
Information architecture or responsive content experience
Experience or background in web writing for financial services a plus
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Marketing-2-5 yrs, Project Management-2-5 yrs, Product Development-2-5 yrs
Position Located In: CO - Lone Tree
Job Type: Full Time
Activation Date: Friday, July 7, 2017
Expiration Date: Thursday, August 10, 2017