Charles Schwab Senior Manager - VISA & Check Fraud Investigation in Lone Tree, Colorado


Lone Tree - CO, BRCOQ4, 9899 Schwab Way, 80124-5377

Jose Tolentino


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The VISA and Check Fraud Investigation Group (VCFI) is part of Compliance’s Financial Crimes Investigations organization. The Group is responsible for handling Schwab VISA debit card, check, and ACH fraud claims from clients, monitoring the Falcon Fraud Detection System to prevent VISA fraud, and reporting and recovery efforts.

What you’ll do:

The role of the Sr. Manager would report directly to the VCLP Director, providing high level knowledge and expertise on matters relating to fraud that affects the Charles Schwab Corporation. Specific responsibilities will include, but not be limited to:

  • Organize, coordinate, and lead meetings with members of other Groups within Charles Schwab whose interaction with VCLP is vital to protecting our clients’ and firm’s assets and resources from fraud.

  • Responsible for managing all SAR submissions to ensure timeliness and quality, in compliance with FinCEN rules and regulations.

  • Partner with various Enterprise management groups (i.e., Advisor Services, Operations, Product Management, Compliance, Legal, AML, etc.) to provide critical information regarding current fraud trends and develop policies and procedures in their respective areas to continue to mitigate fraud risk and improve business outcomes. Conduct fraud risk assessments as needed across product lines, and help build a commonality of solutions and support across Enterprise lines.

  • Works closely with peer and subordinate managers and/or staff within Financial Crimes Compliance to develop and meet schedules, goals, workload balances and SLAs to managing fraud investigations.

  • Provide subject matter expertise and consultation as needed for new product and service initiatives. Ensure that potential fraud risks are identified and analyzed by business owners prior to product launch.

  • Identify and escalate opportunities to develop and initiate specialized Fraud Training for staff development purposes.

  • Management of a team of Fraud Investigators.

What you have:

The following qualifications are required:

  • At least 10 years of professional experience, with at least 5 focused on fraud investigations in Financial Services.

  • Extensive knowledge and continually keeps abreast of financial industry fraud schemes, threats, trends and activities

  • Excellent understanding of the industry’s dynamic fraud environment, and industry rules & regulations applicable to broker-dealers, investment advisors and banks.

  • Advanced analytical and investigative skills.

  • Ability to sift quickly through information and develop concise and clear strategies and solutions.

  • A strong desire to create and enhance existing processes and controls which will mitigate fraud.

  • Ability to develop productive relationships with staff and business partners.

  • Ability to clearly and effectively communicate, both written and oral.

  • Leadership and Management experience.

  • Knowledge of Reg E, U.C.C., NACHA, and SAR process

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at"

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Financial Services-6+ yrs, Banking-6+ yrs, Regulatory, Compliance

Position Located In: CO - Lone Tree

Education: HS/GED

Job Type: Full Time


Activation Date: Monday, July 10, 2017

Expiration Date: Tuesday, July 25, 2017

Apply Here