JOB REQUIREMENTS: Field Support Representative I, II, III Job Locations US-WI-Madison Requisition ID 2024-17929 # of Openings 1 Category (Portal Searching) Customer Service/Support Position Type (Portal Searching) Regular Full-Time Overview Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned). NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed. Responsibilities CUSTOMER SERVICE * Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.MAIL/PACKAGES/POUCHES * Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. * Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable). * Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames. * Log outgoing and incoming items as required and review for accuracy/completeness. * In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.SUPPLIES/COPYING/FAXING/ADMINISTRATION * Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers). * Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. * Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs. * May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings. * Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation... For full info follow application link. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/53A927686F5B4BF2