This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11826287

City of Naperville

Employment Opportunity

Job Title:

Lead Permit Technician 3515

Closing Date:

When filled

Salary:

\$25.64 - \$32.39 per hours, dependent on qualifications

Job Type:

Full-Time

Location:

Naperville Municipal Center, 400 S Eagle St, Naperville, Illinois

Department:

Transportation, Engineering and Development

Job Description:

The City of Napervilles Transportation, Engineering, and Development Business Group (TED) seeks an engaged leader for the position of Lead Permit Technician. This customer service-oriented role directly supervises 5 Customer Service Assistants who are responsible for coordinating the review and processing of building permits from start to finish. This position requires a complete understanding of the permit process (the acceptance of applications & assuring complete submittals, routing them for technical review, the compilation & delivery of review comments, the assessment of fees & verification of payments, the issuance of permits, scheduling of inspections, issuance of Certificates of Occupancy, and closing out of permits).

The Lead Permit Technician is a working supervisor who trains, oversees, and guides the work of the Customer Service Assistants and provides backup coverage for the teams duties as needed. This position has a full understanding of the permitting process and works closely with property owners, developers, design professionals and contractors to ensure complete and accurate permit submittals. The Lead Permit Technician ensures timely, effective responses to inquiries concerning the permit process, ensures accurate tracking & documentation for these functions, (arranging & maintaining sometimes complex processes with many variables), and coordinates with technical review teams throughout the City.

Responsibilities include:

Train, oversee, and guide the work of the Customer Service Assistants. Conduct reviews, approve time-off requests, and reassign work duties to the team to balance workloads

Maintain a complete understanding of the permit process and the related roles of Customer Service Assistants and Permit Specialists

Maintain in-depth knowledge of the functionality of the software platform(s) used for permit management, and assist in upgrades, and help maintain information on the city website

Create, maintain, and generate records and reports (e.g., monthly building and inspection reports)

Engage property owners, developers, design professionals and contractors to ensure complete and accurate permit submittals

Establish and maintain effective working relationships with all City departments and outside review agencies

Continually monitor permit processes and work with management on suggested improvements to them to meet the changing needs of customers (internal and external). Design processes to enhance workflow.

Perform administrative tasks relating to permitting and/or project development. The permitting process includes, but is not limited to, building permits, site development permits, right-of-way permits, fire department permits, truck permits, and capital improvement projects.

Conduct simple building and planning reviews on an as-needed basis only

Assist in the processing of agreements, which may include (but is not limited to) annexations, intergovernmental, recapture, and easement encroachments

Demonstrate courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a respectful and effective workplace environment

Perform all other related duties and projects as assigned

Qualifications:

Required:

Education equivalent to a high school diploma

At least3 year experience with building/development functions in municipal environments

(Equivalent combinations of applicable experience, certifications, and education may be considered)

ICC Permit Technician Certification (or must attain it within 6 months of hire)

Valid State of Illinois Class D Drivers&r