Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Position Overview

The IT Business Analyst is responsible for supporting IT strategies to progress technology solutions supporting SubCom’s business objectives. They will work with the business to define scope and requirements, research solutions to identify appropriate features and define value propositions. Business Analysts also work with implementation teams to document and test system solutions they’ve identified to ensure ROI expectations of the solutions are met. The position will report to the Director of Enterprise Applications and is based out of Newington, NH.

Responsibilities

• Document business processes to identify the steps in a process, the users and the systems they use, the effort and duration of each step, and the ROI. Identify potential process improvements to increase overall value.

• Document business requirements in project charters and review potential solutions to identify those that provide the best match and highest value.

• Engage vendors, monitor contract negotiations, and manage pricing discussions as needed for proposed solutions.

• Manage projects or multiple technical workstreams within a broader project or program. Develop, implement, and monitor project plans to implement chosen solution.

• Document, test, and troubleshoot solutions during implementations with third parties, and transition technical support to service desk team post implementation

• Lead and support system upgrades of business software as needed.

• Create and execute test plans to ensure all solution requirements are tested and documented.

• Conduct training for new business processes and systems.

• Establish and maintain non-technical system architecture documentation

• Consistently ensures that business is always conducted with integrity and that behavior aligns with SubCom policies, procedures, and core values.

  Qualifications

• Bachelor’s degree in business or equivalent years of experience

• Minimum 3 years’ experience working with implementation teams and project management software tools

• Communication skills to work with project managers and implementation teams, presenting recommendations, status updates, and roadblocks to success

• Business acumen, listening and comprehension skills needed to work with various functional areas, understand and define their business issues, and develop cross-functional solutions.

• Documentation skills to translate business requirements into organized project charters and define implemented system architecture documentation

• Analytical ability, critical thinking and problem solving to identify and analyze solutions that provide the highest value to the business

• Knowledge of project management software tools and management techniques.

• Knowledge and passion for computer systems and information technology used to drive organizational excellence and support IT Business Objectives of Profitable Growth, Operational Excellence, Customer Experience, and Compliance.

Our Ideal Candidate Will Have the Following Characteristics:

• Highly motivated to increase competency in the IT field and learn new skills, systems, and technologies.

• Self-starter who can manage their time and workload with limited supervision.

• Highly personable, easy to get along with, cool under pressure and able to be patient and maintain composure with all types of customers and coworkers.

• Understand the value of accurate documentation in creating a consistent, reliable service environment.

• Dedication to the concept of continuous improvement in individual skills, team competency, and work processes.

• Maintain strong technical skills including the following:

• Familiarity with a variety of operating systems including Windows, MacOS, iOS and Android.

• Knowledge of basic IT concepts in the following categories: virtualization, networking, security & identity management, and cloud computing.

• Understand the fundamentals of computer troubleshooting, including how and where to search for answers to unfamiliar problems.

• Strong communication skills, logical thinking, with a thorough and detail-oriented approach to problem-solving.

• Able to support teammates in a close-knit group working towards a common IT Business Objectives

• Dedication to ethical conduct, confidentiality and respect for customers and co-workers.

  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

  Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position.

  Our selection procedure is based on local, state and federal law.

  Please be sure to attach a resume to your application. We are not able to consider applications without a resume.

  BENEFITS

  SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential.

  AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY

  SubCom is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

  SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. Since 1955, SubCom has deployed enough cable to circle the equator more than 21 times.

  SUBCOM’S CORE VALUES

  Quality   -   Accountability   -   Teamwork   -   Innovation