Position Summary: At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: * Enjoy your evenings: We close earlier than most food service jobs. * We offer flexible work schedules. * We’re keeping it casual. T-shirts and sneakers are where it’s at!  * Cake discounts. Yummm!  * You don’t have to be 18 to work here, so students can join us. * This job is fun. It’s literally a piece of cake! * This is a great place to make new friends! * You’ll get trained. Not only on crafting cake, but on growing your career. * We love to celebrate and bring joy to the community. Guest Service Representatives will also  perform side work duties for the crafting department, some light cleaning, and some clerical  duties.  Requirements: * Possess a strong sense of teamwork  * Ability to follow instructions  * Has integrity  * Takes initiative * Fits the Nothing Bundt Cakes Culture * Has the ability to work well under pressure  * Outgoing and friendly personality  * Ability to multitask while paying special attention to detail  * Strong sales ability  * Genuine care of others needs * Ability to work with a sense of urgency *  Bilingual (English/ Spanish) a plus! * Full availability (30-37 hours per week) Responsibilities may include but are not limited to:  * Abide by all NBC policies and procedures * Uphold NBC's image and brand * Assist other departments when necessary  * Introduce walk-in guests to our bakery and our products with a guest tour  * Assist guests with walk-in orders while using creative solutions  * Suggest balloon sales, show porcelain items, and up-sell with candles and cards * Assist phone guests by placing incoming  orders * Give cake presentations while performing quality control tests * Operate & balance (POS) point of sale with accuracy and efficiency  * Gather guests email addresses  * Keep samples available during all hours of operation  * Maintaining a strong knowledge of NBC's products, prices, and promotions * Keep retail area clean, swept, neatly merchandised,  * Dust all retail surfaces twice per week, including all counter tops, and POS stations * Duties assigned by crafting department such as fluffing bows and making design pieces.