Charles Schwab Brokerage Service Specialist - Alliance in Phoenix, Arizona
Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359
Brendon Kyle Saul
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Charles Schwab Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. In partnership with ACT, Schwab Alliance provides premium services for clients of independent financial advisors. The services provide practical financial tools and resources and a dedicated service team to complement the advisor-client relationship.
Alliance’s vision is to act as a liaison for the Financial Advisor, enhancing their client product and service offering by leveraging the scale of Schwab. Brokerage Service Specialists carry out that vision by working in small, highly collaborative teams that consistently strive to provide a positive experience in every client interaction.
What you’ll do:
Our Brokerage Service Specialist role in Alliance is a great career starter, setting a foundation for further growth and development within Advisor Services. Your career will begin by building trust and inspiring confidence through exceptional service. Additionally, you will:
Proactively consult and educate clients of Independent Investment Advisors
Research and respond to client issues related to online enrollment, forms, trading, tax reporting, transfers, and various other areas of product knowledge and support
Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
What you have:
Successful completion of our Client Focus Assessment which measures potential talent and role fit
Active and valid FINRA Series 7 & 63 licenses. If you do not currently have a Series 7 & 63 licenses, you will need to successfully pass and obtain Series 7 and 63/66 licenses under a condition of employment
Strong interpersonal, verbal, and written communication
Positive attitude, team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
The ability to actively listen, empathize, and assess client needs
Two or more years in brokerage/financial industry, with emphasis on customer service preferred
Bachelor’s degree OR equivalent relevant experience preferred
What you’ll get:
Sabbatical Program, Employee Wellness Program, Volunteer Time, Tuition Reimbursement, Employee Resource Groups and --- the opportunity to do the best work of your life!
Financial Fitness: 401k Match, Employee Discounts, Personalized Advice, Brokerage Discounts
Culture of employee development and promoting from within
The ability to earn an annual bonus based on company results and personal performance
Learn more about Life@Schwab at https://www.aboutschwab.com/work-at-schwab
See Charles Schwab Benefits at https://www.aboutschwab.com/images/uploads/inline/schwab-benefits-guide-2016.pdf for more details
Hear from our employees on what it’s like to work at Schwab: http://tiny.cc/e26a0x
Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual’s status in any group or class protected by applicable federal, state or local law.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 63, None, FINRA Series 7
Relevant Work Experience: Customer Service-2-5 yrs, Brokerage Operations-2-5 yrs, Financial Services-2-5 yrs
Position Located In: AZ - Phoenix
Job Type: Full Time
Category:Customer Service/Client Service
Activation Date: Wednesday, July 5, 2017
Expiration Date: Saturday, July 29, 2017