Charles Schwab Senior Team Manager, Bank Deposit Operations in Phoenix, Arizona


Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359

Brittany Steichen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Banking & Trust Services (BTS) is the business enterprise within Schwab overseeing Charles Schwab Bank and the Charles Schwab trust companies. The BTS organization offers deposit, loan and trust products to Schwab clients who are looking for holistic wealth management solutions that complement their brokerage activities. The integrated banking and brokerage services represent the strong value proposition we offer our clients.

Charles Schwab Bank is a full-service bank that offers a range of competitive deposit and lending products. In 2003, we launched Schwab Bank as a bank for investors, and it has grown to be the 12th largest bank in the United States. Our goal is to offer a banking experience that complements the Schwab brokerage capabilities, providing banking products tailored to meet our clients’ unique needs as investors, all in one convenient location. Consistent with the brand, we offer exceptional client experience.

Our Opportunity:

The Senior Team Manager, Bank Deposit Operations is responsible for managing and reporting production issues related to Bank Deposit systems performance and application usage. The Senior Team Manager, Bank Deposit Operations evaluates, prioritizes and monitors production issues requiring vendor development. The role is the subject matter expert in bank systems and applications, day to day deposit, PAL and OCL operations, including account open, account maintenance, statements, escheatment, and tax reporting. The Senior Team Manager leads the Bank Issues team, which serves as the final escalation point for all non-monetary issues, escalations, and accommodation requests for deposit, PAL, and OCL accounts.

Charles Schwab Bank follows the three lines of defense model of risk governance. The Senior Team Manager, Bank Deposit Operations is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations in the context of their responsibilities.

What you’ll do:

  • Provide leadership and management to the Bank Issues teamSupport all Bank Operations processes and projects as necessary to maintain high quality service and build teamwork

  • The Bank Issues team serves as the final escalation point for all deposit, PAL, and OCL non-monetary issues, escalations, and accommodation requests

  • Train staff on issue evaluation and resolution, developing and producing ad hoc reports and documenting resolutions for newly identified issues

  • Provide regularly scheduled career planning and goal setting

  • Review staff work quality and provide regular performance feedback

  • Assist staff in development of consistent and professional communications with other departments

  • Ensure staff compliance with Bank policies and procedures, state and federal regulations

  • Review and approve / decline / escalate accommodation requests

  • Work with 23B partners to support efficient, sound operations while delivering an outstanding client experience

  • Evaluate production issues related to Bank Deposit System Performance and Application usage

  • Report problem issues to responsible vendor

  • Devise and communicate identified work-arounds for broken systems / processes until permanent resolution is implemented

  • Work with Bank Platform and STS Bank Technology partners on problem resolution

  • Provide on-call support for all high severity bank deposit applications issues

  • Provide SME support to Bank QA team when developing test plans for bank deposit production issues

  • Resolve client and related accounting issues escalated from internal Bank and Brokerage departments

  • As necessary, provide a forensic investigation into the cause of client issue

  • Implement and document resolution

  • Communicate results to appropriate internal Bank or Brokerage department

  • Develop solid working relationships with client-focused operations departments at both Bank and Brokerage

  • Design, create and generate reports to respond to audit findings, ad hoc report requests and to monitor activities of 23B partners

  • Assist in developing and maintaining processes for monitoring activities performed by 23B partners to ensure compliance with bank policies and procedures

  • Develop reports for monitoring processes and activities identified in audit findings

  • Develop and run ad hoc reports using DataQwik or Business Objects

  • Provide Subject Matter Expertise (SME) support on project teams and user community forumsEnsure compliance with Federal Regulations

  • Represent bank deposit application usage, product functionality and statement process for bank deposit project

  • Ensure compliance with Federal Regulations

  • Audit the year end client 1099-INT statements

  • Oversee monthly statement review process

  • Evaluate Reg D violations for accuracy due to MoneyLink processing deficiencies

  • Oversee the Escheatment process

  • Oversee the year-end Tax Reporting process (including but not limited to: “B” Notices and State Data Match processing)

What you have:

  • 7+ years retail Bank Operations experience

  • Exceptional problem solving and analytical skills

  • Familiarity with Bank Deposit Applications, product functionality and Schwab system Bank interfaces

  • 2+ years supervisory experience

  • Self-starter with good time management skills. Must be able to work with minimal supervision

  • Strong data management skills and the ability to organize and manage multiple priorities

  • Ability to work across organizational boundaries and build strong partnerships

  • Ability to make quick decisions in fast-paced environment

  • Good verbal and written communications skills

  • Knowledge of Microsoft Excel and macros required

  • Bachelor’s degree required

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Banking-6+ yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time


Activation Date: Thursday, July 6, 2017

Expiration Date: Saturday, August 19, 2017

Apply Here