Position Title:

Client Experience Coordinator

Campus:

Portland

City, State:

Portland ME

Department:

PCE Professional Development Programs - PPDP

Bargaining Unit:

UMPSA

Salary Band/Wage Band:

03

Work Schedule:

Monday through Friday, 8:00am to 4:30pm

Statement of Job:

The University of Southern Maine is seeking applicants for the position of Client Experience Coordinator in the Office of Professional Development Programs (PDP). This is a great opportunity for someone who is organized, detail-oriented, and possesses strong administrative and customer service skills.

The Client Experience Coordinator will play an important role in supporting USM’s Professional Development Programs (PDP) (https://usm.maine.edu/professional-development-programs/) by assisting with course set up and delivery, instructor onboarding, information dissemination, and marketing/promotion. The Coordinator will be the technical expert regarding various systems PDP utilizes and will be responsible for effectively leveraging these systems to execute program deliverables and ensure a positive experience for clients, students, and instructors.

This is a full-time, in-person position with an annual salary of $42,500. This position will be primarily located on the USM Portland campus.

The University of Southern Maine provides a highly competitive benefits package that includes holidays, vacation and sick time; health, dental and vision insurance; life insurance; short- and long-term disability insurance; a tuition waiver program for employee and eligible dependents; a 403(b)-retirement plan with 10% employer contribution; and more.

The University of Southern Maine is committed to developing a diverse faculty, staff, and student body. It embraces an inclusive campus community that values the expression of differences in ways that promote excellence in teaching, learning, personal development, and institutional success. Our Office of Equity, Inclusion and Community Impact (https://usm.maine.edu/equity-inclusion-community-impact/) supports the University of Southern Maine’s DEIA and Community Impact focused departments, committees, groups, projects, training, and events. USM encourages women, veterans, individuals with disabilities, and people from diverse racial, ethnic, and cultural backgrounds to apply.

We live our Service Promise to be Student Focused Every Day. We are looking for a team member who understands that promise and supports our values: Respect & Care, Integrity, Equity and Responsiveness.

Qualifications:

Required:

• Bachelor’s degree, or Associate’s degree with 2 years of related experience

• Excellent organizational skills

• Excellent customer service and client relationship skills

  Other Information:

To apply please click on "APPLY FOR POSITION" at the bottom of this page or visit USM Jobs (https://usm.hiretouch.com/view-all-jobs) .

You will create an applicant profile and complete an application and upload a cover letter and resume/curriculum vitae. Finalist candidates will be asked to provide a list of the names and contact information for references.

We will examine candidate packages on an ongoing basis as they are submitted.

All required materials must be submitted by May 27, 2024.

We are not able to consider applicants who require Visa sponsorship support.

Appropriate background screening will be conducted for the successful candidate.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodation to qualified individuals with disabilities upon request.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Director of Equal Opportunity, 5748 Boudreau Hall, Room 101, Orono, ME 04469-5754, 207-581-1226, TTY 711 (Maine Relay System).

Work Year Calendar:

Fiscal Year (12 Months)

Required Documents:

Cover Letter, CV/Resume