Description This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you, if you're looking for work in the Logistics field. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Customer Service Representative position is based in the Richfield, Ohio region and is a short-term contract / temporary employment opportunity.

Major responsibilities

• May support business development and client referral goals by actively cross-selling and referring customers

• Manage and place incoming telephone calls

• Offer friendly, accurate customer service in a timely fashion

• Field and send written business correspondence Requirements - Customer service and office administrative skills

• Strong technical skills including proficiency with MS Office

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• Ability to effectively interact, verbally and in writing

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

• Ability to interact effectively with internal and external partners and clients/customers

• Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

• Logistics & distribution experience required

• Proven knowledge of Dispatching

• Microsoft Excel experience highly desired

• Comprehensive knowledge of customer service

• Status Updates experience preferred

• Deep understanding of data entry

• Proficient with diversified computer software and systems

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .