Charles Schwab Senior Manager, Business Analyst (Lending Strategy) in San Francisco, California
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Banking & Trust Services (BTS) is the business enterprise within Schwab overseeing Charles Schwab Bank and the Charles Schwab trust companies. The BTS organization offers deposit, loan and trust products to Schwab clients who are looking for holistic wealth management solutions that complement their brokerage activities. The integrated banking and brokerage services represent the strong value proposition we offer our clients.
Charles Schwab Bank is a full-service bank that offers a range of competitive deposit and lending products. In 2003, we launched Schwab Bank as a bank for investors, and it has grown to be the 13th largest bank in the United States. Our goal is to offer a banking experience that complements the Schwab brokerage capabilities, providing banking products tailored to meet our clients’ unique needs as investors, all in one convenient location. Consistent with the brand, we offer exceptional client experience.
Reporting into the Managing Director, Lending Strategy, the Senior Manager will be responsible for developing strategies and plans addressing the most critical challenges facing our lending business and setting the strategic direction for our lending products. The Senior Manager will work closely with internal and external partners to develop analysis and identify insights, key trends and growth opportunities related to the lending product needs of Schwab clients. Additionally, the Senior Manager will act as an internal liaison for key partners such as Bank Sales, Analytics and Business Insights (ABI), and Client Experience on a variety of projects. This role offers the opportunity to build in-depth knowledge across Schwab Bank’s Lending Products through immediate involvement in key initiatives.
What you’ll do:
Work with lending team leadership, product owners, sales, marketing, and data partners to develop lending growth strategies
Develop and maintain innovative tools to support sales and marketing initiatives
Structure and lead analytics and strategy-development efforts to inform the Bank Lending product roadmap
Deliver data-driven insights and produce recommendations to support strategic direction and business prioritization
Perform regular and ad hoc quantitative analyses across and within Bank Lending product teams, as required by specific projects
Manage relationship with data analytics partners and work with product, marketing, and sales partners to prioritize initiatives
Develop presentations for senior leadership to socialize ideas, team strategies, results and programs
Lead client and field research to establish and refine fact base on client needs
Lead cross-product initiatives to increase efficiency and improve the client experience
Perform competitive analysis and evaluate industry trends
Identify and ensure tracking of key metrics
Identify opportunities to enhance the end to end lending experience based on partner, client, rep and advisor feedback
What you have:
Minimum of 2 years work experience in strategy, preferably with a top-tier consulting firm or strategy group within a financial services firm
Financial Services industry experience preferred with banking background a plus
Strong PowerPoint and Excel skills – Ability to create decks that have effective messaging and able to use Pivot Tables and Macros within Excel
The ability to develop concise and effective communications tailored to specific audiences
Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization
Able to understand complex issues, analyze options, and develop strategic plans addressing potential connections and impacts across a large and heavily matrixed organization. Ability to link strategic activities to business outcomes.
Strong emotional intelligence/maturity and senior level executive presence
Ability to think strategically and to translate ideas and plans into actions and tactics
Exceptional analytical ability for gathering and interpreting complex data including a track record of process improvement
Superior analytical skills, research capabilities and attention to detail
Attention to detail and the ability to multi-task and work efficiently, independently and with teams, to meet tight deadlines with minimal supervision
Results orientation and ability to take initiative and effectively distill strategy, analytics, and varied sets of input to drive to decisions and follow through to execution
Strong interpersonal skills, able to influence across organizational boundaries and build strong relationships at all levels of the organization
Ability to frame issues and needs from the client's perspective; possess a natural bias to conceptualize solutions based on a keen understanding of client needs and client experience
Undergraduate degree required; advanced degree preferred
You demonstrate these behaviors:
Analytical Thinking : Approaching a problem by using a logical, systematic, sequential approach.
Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Business Acumen: Ability to perform with insight, acuteness, and intelligence in the areas of banking and lending. Make decisions and act in situations in which there is not enough information to be certain of outcome or implications of the decision
Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Results Oriented: Focusing on the tangible business results that can be achieved as a result of one’s work.
Fostering Innovation: Developing, sponsoring or supporting the introduction of new and improved methods, products, procedures, or technologies.
Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions.
Adaptability: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Entrepreneurial Orientation: A tendency to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
What you’ll get:
Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Position Located In: CA - San Francisco