Charles Schwab Senior Manager, Research and Market Analytics in San Francisco, California

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Analytics and Business Insight is a department of 145 team members focused on firm-wide strategic decision support, client behavior diagnostics, advanced analytics, market research, client loyalty, management reporting, and client and prospect data management. Our mission is to help Schwab compete on analytics – in particular, to serve our clients and cultivate their loyalty by understanding their needs and goals better than anyone – and make strategic decisions in a data-driven, fact-based, sophisticated manner. Our services are in heavy demand due to our reputation for accuracy, strong business insight, outstanding productivity, and attention to detail.

What you’ll do:

The Market Research & Client Loyalty team is looking for a senior manager to lead Schwab’s Information Center, a corporate resource for third-party research and data, ABI reports and other key industry information resources. The information Center provides decision support to stakeholders across the firm including senior leaders, Strategy and Client Experience. A Denver-based manager reports to the IC Lead. Responsibilities include:

  • Manage the collections and services offered through Schwab Information Centers located in San Francisco, Denver and Austin

  • Develop platforms and manage access to both third-party research reports/data and internal reports on a knowledge management portal, website

  • Prioritize research requests, delegate as appropriate, and address some priority research requests using subscription databases, vendor data and other key industry information resources

  • Provides self-service users with training on research tools and developing search strategy

  • Creates broadly circulated marketing communications to promote use of self-service resources

  • Proactively interprets 3rd party reports and delivers insights to business partners

  • Evaluates, selects and licenses electronic information relevant to Schwab business lines

  • Manages a research budget, partners with Vendor Management Office on contract negotiations and other process

  • Ensures stakeholders have optimal relationships with research vendors and opportunities for analyst interactions and webinars

  • Keep abreast of developments in Information Science to maintain and gain efficiencies; develop business case to deliver new capabilities

  • Supervises the Research Analyst (manager level)

What you have:

  • Master’s Degree in Library and Information Science preferred

  • 5+ years managing an Information Center or research function in a library

  • A minimum of 5 years’ experience doing business research using a wide variety of data resources including: news, market research, financial filings, industry-specific databases, statistical sources and government and association data

  • Experience evaluating searching behaviors, taxonomy, metadata, and indexing to develop effective web sites and knowledge management

  • Strong written communication skills including communication with senior executives

  • Strong knowledge of Microsoft Office (Excel, PowerPoint, Outlook)

  • Ability to engage with senior level executives

  • Ability to actively network and partner with Schwab business partners

  • Ability to multi-task and prioritize, meet tight deadlines, and manage time effectively

What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions

  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: CA - San Francisco