We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

As a Senior Consultant, Infrastructure Engineering (ITAM) you will provide in-depth advice and consultation on issues typically of an operational or tactical nature by investigating, analyzing, and providing an informed and independent opinion or recommendation on changes to procedures, adequacy of operational controls, risk assessment, and control activities. You’ll be responsible for the management and delivery of projects within the core of Business Controls and could include the management of work-packages for Enterprise-wide initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How You’ll Succeed

• Risk and Business Knowledge – Must have strong understanding and knowledge of the Canadian financial services industry with a particular focus on the fundamentals of Regulatory and Operational Risk Management in our bank including experience with risk management functions (risk identification, assessment, mitigation, and monitoring) preferred.

• Managing Multiple Priorities - Must have the ability to manage multiple concurrent initiatives, projects, deliverables, or activities. Effective judgment in prioritizing and time allocation.

• Strong Influencing Skills – Must have well developed influential skills sufficient to resolve distinct differences of opinion or approach.

• Critical Thinking - Ability to identify relationships and make links between disparate information and data. Must be inquisitive, resilient and results oriented. Able to quantify and qualify data in an easily understandable fashion.

• Collaboration -You’ll partner with business stakeholders to understand initiatives and assess the adoption challenges. You’ll collaborate with business and technical partners to ensure timely delivery of solutions.

• Solution planning and analysis - You’ll assess needs to drive optimal outcomes. You’ll seek feedback and obtain consensus from stakeholders for proposed solutions and updates. You’ll collaborate with partner teams and ensure that solutions further the business strategy. Applicant will be expected to take part in designing automation for engineering business processes.

• Relationship management - Work with department heads and their respective management teams to ensure that effective business controls are in place to meet all of CIBC operating requirements relating to, but not limited to, CIBC Control Framework, Information Security, Corporate Mandatory Training and Testing (CMTT). Establish relationships with other stakeholders of the CIBC Control framework across the organization to facilitate communication and teamwork (e.g. Cloud Engineering & Transformation Governance Team, GORM, Compliance, Process Owners and Accountable Officers,)

Who You Are

• You can demonstrate experience in design, implementation and support of technologies and technology-based solutions dealing with operating system, middleware, and database. Minimum 3+ years of hands-on technical experience with ServiceNow® Discovery, including service mappings. Minimum 3+ years of hands-on working experience in data reporting with ServiceNow® CMDB, Asset Management, Service Catalogue, data reporting with ServiceNow® Incident/Problem/Change Management modules. Minimum 2+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB and monitoring/ managing expectations to CMDB polices.You have the knowledge and understanding of marketplace experience, developments, and trends. With the ability to elicit requirements and write strong documentation. Excellent abilities to manage stakeholders and manipulating/telling a story with data using MS Excel.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You have strong knowledge of: IT Standards, Policies and Procedures and can use and administer the organization's technology practices, standards and procedures appropriately to diverse situations.

• You are digital savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You have strong business acumen to understand what the business really needs and engage with purpose to find the right solutions.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• Values matter to you . You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 32nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Relationship Management, Infrastructure Management (IM), Mitigated Risks, Technical Leadership, Test Environments, Vendor Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.