Essential Functions of the position are detailed below, and include any physical requirements below that

• Thoughtfully build and manage a best-in-class “Faith in Action” (volunteer service) experience at Catholic Charities with robust, mission-aligned systems

• Partner with Senior Director, Mission Engagement, and leaders of our Program teams to identify activities within CCAC’s programs across Cook County suitable for volunteer opportunities

• Publish a calendar of service and accompaniment opportunities that align with CCAC Strategic Vision 2030 and implement a scheduling system to pair individuals and groups with volunteer activities

• Provide oversight of all volunteer experiences in Cook County and ensure that all volunteer engagement aligns with Mission Engagement Strategy and CCAC Core Values

• Collaborate with the Senior Director-Mission Engagement in refining Catholic Charites’ “Faith in Action” (volunteer service) practices and systems

• Develop a refined, organization-wide volunteer handbook, detailing volunteer roles and responsibilities, protocol, and best practices

• Develop and implement a refreshed orientation, onboarding, and offboarding practice for new volunteers to Catholic Charities

• Coordinate ongoing volunteer recognition and appreciation events and activities

• Lead development of an annual volunteer survey to determine opportunities for growth and improvement of CCAC’s volunteer experience

• Execute key practices that underpin the CCAC volunteer lifecycle

• Recruit, screen, train, and evaluate volunteers seeking to serve in Charities impact areas

• Collect, analyze, and maintain data regarding volunteer background, skills, availability, and goals in CCAC CRM system to foster more strategic engagement

• Manage and regularly update the CCAC volunteer CMS webpage

• Ensure all volunteers are fully compliant with CCAC policies and procedures, including required screenings and assessments

• Serve as the primary point of contact for volunteer engagement activities at Catholic Charities in Cook County

• Monitor all volunteer inquiry and communication inboxes

• Leverage a dynamic leadership and interpersonal style to motivate and guide diverse volunteer individuals and groups in attaining enriching and transformative interactions with those we serve

• Communicate across internal CCAC teams to ensure service opportunities are relevant, strategically aligned, and marketed appropriately to potential volunteers

• Participate in community volunteer networks, attend volunteer recruitment events and fairs, and amplify awareness of service activities at Charities

• Work closely with the cross-functional team (including leaders from Programs, Faith and Mission, Client, and Community Impact) that is charged with identifying, designing, and regularly monitoring the effectiveness of CCAC’s volunteer service experiences

• Partner with broader Faith and Mission team to design and integrate, where appropriate in volunteer opportunities, deeper understandings/ explorations of faith, spiritual renewal, and justice

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

Kneel and move from sitting, bending, kneeling, or standing multiple times a dayX Push and pull objects up to 25 pounds Climb up and down 3 or more flights of stairs at a timeX Lift up to 25 pounds Additional Requirements:

Other Requirements Comply with program and/or Agency requirements related to (check all that apply)X Background check, including any program specific requirements Physical examination TB Testing Drug TestingX Driver's License and reliable transportationX Agency-specified automobile insurance Additional Requirements:

Immediate Supervisor: Senior Director-Mission EngagementDirectly Supervises: N/A Education and Experience Requirements:

Relevant Education:Preferred: Bachelor's DegreeMinimum: Bachelor's Degree

Relevant Experience:Preferred: 5+ Years experience in volunteer management or related fieldMinimum: 5+ Years experience in volunteer management or related field

Qualifications & Skills:Preferred: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through; Strong relationship-building and communications skills, with the ability to motivate and encourage performance; Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving; Experience with CRM and CMS systems, Salesforce preferred; Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure.

Minimum: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through; Strong relationship-building and communications skills, with the ability to motivate and encourage performance; Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving; Experience with CRM and CMS systems. Salesforce preferred; Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure

Certification/Licensure:Preferred: N/AMinimum: N/A