Summary As an IT Specialist, you will be a member of a dynamic team of IT professionals working on potential return in technology investment for internal systems and for PSA interface with external systems. If you are innovative, enjoy working with customers and a team of IT professionals in this exciting challenge, PSA wants you! This is not a law enforcement position Bargaining Unit Status and Chapter: Not Covered, AFGE Local 1456 This announcement may be used to fill additional vacancies. Responsibilities As a Supervisory Information Technology Specialist (Infrastructure), you will: 1. Direct and lead comprehensive data analysis to identify potential risk areas in avoiding operational failure. Resolve hardware problems that may require replacing server and network devices. Determine the nature of problems, applies corrective actions. Evaluate new hardware or software and recommends solutions for agency requirements. Make recommendations for short and long-term enterprise systems improvements. 2. Provide leadership and direction to the IT infrastructure team, including hiring, training, workplans, performance management, and career development. Manage, coach and mentors' staff, developing relationships and putting into place systems and processes that allow staff at all levels to contribute fully to the mission. Foster a collaborative and high-performing work culture that encourages innovation, accountability, and continuous improvement. Establish an atmosphere of inclusiveness and ensures adherence to equal employment opportunity law and regulation and merit principles in the management of the work force. Analyze resource requirements, identify staff and position requirements and recommend position, personnel, or organizational structure changes. Set clear goals and objectives for team members and monitor progress towards achieving agency and departmental objectives. 3. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including network systems, servers, storage, and data centers. Ensure the reliability, scalability, and security of infrastructure components to support business operations and growth. Develop and implement IT policies, procedures, and best practices to optimize infrastructure performance and mitigate risks. 4. Serve as a subject matter expert in IT infrastructure technologies and solutions, including but not limited to networking, virtualization, cloud computing, and cybersecurity. Provide guidance and support to team members in troubleshooting complex technical issues and implementing solutions in a timely manner. Stay abreast of industry trends, emerging technologies, and best practices to recommend innovative solutions that enhance the organization's IT infrastructure capabilities. 5. Lead IT infrastructure projects from inception to completion, including planning, resource allocation, and monitoring project milestones and deliverables. Collaborate with cross-functional teams to define project requirements, assess risks, and develop project plans that align with business objectives. Ensure projects are delivered on time, within budget, and in accordance with quality standards. 6. Oversee the implementation of hosted technologies to ensure information systems reliability and accessibility. Incumbent is considered the Subject Matter Expert (SME) for: Cloud, Active Directory, Storage Area Network appliance, Directory Service replication, Authentication services, Role Based Access Control (RBAC), Group Policy troubleshooting and Public Key Infrastructure; server virtualization technologies; server monitoring tools; as well as other related classes of on premise and Cloud technology such as storage and clustering, data protection, and application platforms. 7. Oversee the implementation of information technology plans, policies, and strategies for networking operations. Apply the latest developments and trends in information technology. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies, and ensures that appropriate security procedures are implemented prior to deployment of new systems. Verify application results by conducting audits of technologies implemented and recommends corrective action; prepares instructional material for training. 8. Oversee contingency plans and disaster recovery and back-up procedures for the implementation of network systems. Ensure periodic risk assessment to identify and minimize real and potential risk to continuity of operations. Based on results of risk assessment analysis, develops alternative strategies to neutralize exposure to operations disruption. Requirements Conditions of Employment Conditions of Employment 1. Must be a U.S. Citizen 2. Males born after 12-31-59 must be registered for Selective Service 3. Suitable for Federal employment, determined by a background investigation 4. May be required to successfully complete a probationary period, if not already completed 5. All applicants are subject to a comprehensive criminal background investigation, and required to submit to urinalysis to screen for illegal drug use prior to appointment 6. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice 7. Status applicants for promotion must have 52 weeks of service at the next lower grade 8. Time-in-grade requirements must be met by the close of this announcement 9. Selected applicants will be required to complete an online onboarding process. Telework: PSA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework based on supervisory approval and in accordance with the Agency's telework policy. Virtual Position: This position is NOT eligible for remote work. Qualifications To qualify for this position, you must possess IT related experience in each of the required competencies And meet the specialized experience requirement listed below. Competencies: You must have IT related experience demonstrating each of the four competencies listed below. Experience may be paid or unpaid experience and/or completing of specific, intensive training (for example, IT certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: To qualify for the GS-14 grade level, you must possess one year of specialized experience equivalent to the GS-13 grade level. Specialized experience is defined as experience providing technical guidance in identifying operational improvements, developing, and leading the enterprise architecture, moderate to extensive experience with VMWare, experience in cloud architecture, experience in migration of legacy systems to cloud environment, and leading process improvements endeavors for an organization. Specialized experience also includes assigning work, providing technical oversight, developing performance plans, evaluating/appraising performance. NOTE: Your resume must clearly show the specialized experience related to this position. Failure to demonstrate how you possess the experience requirements will result in an "Ineligible" rating. Education There is no education substitution at this grade level. Additional Information 1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant or Career Transition Assistance Plan (CTAP) applicant, you may apply for special selection over other applicants for this position. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provides eligible displaced Federal/PSA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Click here for more information about ICTAP and CTAP eligibility. 2. If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal. 3. Veterans' Employment Opportunities Act of 1998: Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after 3 years or more of continuous active duty service may apply. If you are applying under this provision, please submit a copy of your DD-214 (unedited long version). 4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. 5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or AmeriCorps Vista , etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement. 6. Reasonable Accommodation, this agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of this application and hiring process, please notify the agency. The decision on granting reasonable accommodation is made on a case-by-case basis. 7. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications. 8. Equal Opportunity Employer: The Pretrial Services Agency is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other non-merit based factors.