AAA Club Alliance (ACA) is looking for an experienced, analytical, user-focused Digital Product Manager (Mobile App & Self Service) to join our team!

Position Summary:

AAA Club Alliance’s Digital team is embarking on a transformative journey by adding new positions, delivering new customer experiences, establishing procedures, and investing in new technologies. You will be responsible for driving strategic value and passionate about providing our customers with great digital experiences through our B2C self-service web experience, mobile app, and other digital products. This is an opportunity to work with a team of skilled and motivated professionals dedicated to delivering excellence through innovation. Join us in our journey to bring new ideas to ACA while providing our customers with great digital experiences.

At AAA, your success is our success. What we can offer you:

• A competitive salary commensurate with experience

• Annual Bonus + Annual Merit Increase Eligibility

• Hybrid schedule available

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

  What You'll Do:

• Managing and executing Mobile App and Self Service Website vision and strategy, serving as ACA’s subject matter expert

• Align with key business stakeholders on requirements and desired benefits/outcomes. Develop clear understanding of user journeys/needs and feature/function trade-offs to achieve maximum benefits at each stage of product/solution release.

• Define and manage overall product/solution go-to-market approach, roadmap and budget/investment needs and adapt as needed to meet changing business/market requirements.

• Lead/oversee agile delivery approach with cross-functional teams to launch and execute key strategic digital products/solutions in accordance with the applicable program and project governance guidelines, policies and practices.

• Support and oversee requirements gathering, process mapping/design, conceptual design, business case development, validation, testing, documentation, training and deployment of digital solutions.

• Establishes, reports and manages metrics associated with digital products, including revenue and cost savings forecast.

• Other duties as assigned.

  Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Science, Business Administration, or related field or equivalent. Advanced degree in Business Administration is a plus.

• Must have 8+ years of product management experience on digital products and/or technology-driven solutions with 5+ years of experience with mobile app and self-service websites

• Deep understanding of product management principles and agile methodologies. Scrum and Kanban experience a plus.

• Excellent strategy formulation, project planning, budget, and time management skills

• Ability to gather, sort and analyze data and develop logical conclusions; critical thinking skills

• Ability to effectively manage a variety of projects and tasks requiring significant interaction with others outside the department with the flexibility to quickly adapt priorities and resources to ever-changing internal and external conditions

• Strong interpersonal and leadership skills with the ability to interact and build effective working relationships at all levels of the organization

• Ability to drive change within the organization; ability to build consensus/coalitions amongst diverse (or divergent) interests; act with integrity; build confidence, track record of accomplishments that required strong leadership.

  AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Information Technology

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.