Department/Unit:

Information Systems & Services

Work Shift:

Day (United States of America)

Salary Range: $18.00 - $23.79

Participate in Information Technology activities which support/benefit the business unit, including: account provisioning for the System; assure processing of tickets from a queue quickly and accurately. Provide general support to the Information Technology business unit. Utilize judgment and problem-solving skills to complete tasks independently.

Essential Duties and Responsibilities include:

• Must be able to adapt to a large, complex, multi-system business environment, confer with both internal and external customers and vendors, and manage expectations of a diverse and demanding user constituency.

• Works independently on routine assignments.

• Performs complex tasks independently.

• Supports business unit activities through performing job activities.

• Can function as a member of a larger team.

• Defines tools and procedures for daily operational support.

• Works on routine analysis type problems related to a single or multiple activities or procedures that have a variety and moderate difficulty.

• Develop and maintain documentation on all tasks and processes.

• Learns user functions, organization and role in the Albany Med environment to the extent required.

• Maintains technical skill set in order to perform job duties.

• Performs at or above the Information Technology performance standards.

• Communicates well, both verbally and in written form.

• Participates in activities which support/benefit the department: prompt, courteous customer service; completion of tasks in a timely manner (phones, Email, etc.), assist with special requests from leadership and staff members.

• Fulfills business unit requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation or education.

• Other duties or assignments as designated by management.

Qualifications:

• High School Diploma or equivalent is required.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Med is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.

Albany Med offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage (http://albanymedcareers.com/benefits/employee-health-%20benefits/) with lower copays at most Albany Med providers.

• A wide array of services and programs to support emotional, physical, and mental wellbeing (http://albanymedcareers.com/benefits/employee-advantages/)

Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient careand is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.

Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.