Description We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the IT Services industry in Anderson, South Carolina. This role involves providing support in a large warehouse environment, resolving hardware and software issues, and offering excellent customer service.

Responsibilities:

• Provide desktop support, resolving issues related to laptops, printers, and other hardware.

• Troubleshoot applications, ensuring their smooth running.

• Handle break/fix tasks and provide support for Thin Clients and large scale Zebra printers.

• Exhibit strong customer service skills in all interactions.

• Utilize desktop imaging and computer imaging skills to maintain and update systems.

• Perform hardware and software installations as required.

• Conduct password resets to ensure secure and uninterrupted access for users.

• Utilize ticketing systems to track, manage, and resolve support tickets.

• Carry out basic troubleshooting tasks to detect and rectify issues.

• Actively engage in the break fix process, ensuring swift resolution of hardware issues. Requirements • Proficiency in Desktop Imaging and Computer Imaging

• Experience in Desktop Support and Desktop Hardware management

• Ability to perform Hardware & Software Installation

• Familiarity with Password Reset procedures

• Experience with Ticketing System and handling Support Tickets

• Knowledge of Break Fix solutions

• Basic Troubleshooting skills required

• IT Services industry experience is a plus

• Excellent problem-solving and communication skills

• Ability to work collaboratively in a team environment

• Strong customer service orientation

• Willingness to keep up with advancements in the field of IT services

• Degree in Computer Science, Information Technology, or related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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