Description

Amazon is seeking a Senior User Researcher to obtain impactful, actionable, and scalable research insights. You will work closely with product stakeholders and end users to ensure that new products, features, and enhancements are rooted in customer needs, while delivering the level of UX excellence that is expected.

Key job responsibilities

The person for this role will dive deep to obtain the elusive insights that inform a product innovation process that solves the kind of intractible problems that are preventing entire industries from digitally transforming.

This role will be responsible for discovery research and developing a deep understanding of who our customers are, how they work, and the logic behind their implicit needs. This position requires the capacity to work quickly while delivering high-quality outputs.

A day in the life

In our organization, the researcher will be empowered (and expected) to drive critical business decisions, will meet regularly with executives and senior leaders, and use deep understanding to inform new product innovation. A demonstrated history of excellent communication and writing skills are required.

About the team

AWS Industry Products is an AWS engineering organization chartered to build new AWS products that address real-world customer problems. We dive deep with industry leaders to unblock industries, enabling them to capitalize on new digital business models. We focus on the automotive, manufacturing, supply chain, sustainability, clean energy, multimedia/entertainment, healthcare and life science industries. We are a diverse team of builders and innovators. We are curious, passionate, life-long learners, and we love getting stuff done.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | San Jose, CA, USA | Seattle, WA, USA

Basic Qualifications

• 7+ years proven success leading User Research projects with demonstrated impact

• BS in HCDE, Human Factors, Cognitive Psychology, or similar

• Portfolio demonstrating past work experience and deliverables (eg: study plans, reports)

Preferred Qualifications

• MS in Human Factors, HCDE, or Cognitive Psychology

• German language skills sufficient to conduct user research in German

• Familiarity with the technical considerations involved in designing for complex systems

• Proficiency with web standards and accessibility compliance

• Experience working in a collaborative environment where some collaborators are remote and some are in-person

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.