Job Information
Chick-fil-A Sr. Team Leader, Order-to-Cash in Atlanta, Georgia
Overview
The Order-to Cash team within Financial Services is responsible for meeting key performance metrics around customer billing, cash collections, and cash application activities for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities. This position reports to the Principal Team Leader, Operational Financial Services.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Oversee the day-to-day operations of the Order-to-Cash team, ensuring all accounts are properly managed and payments are received on time
Serve as a subject matter expert to develop and implement strategies to improve the efficiency and effectiveness of the accounts receivable function and represent the function in cross-departmental work
Coach and mentor team members, helping them grow and develop in their roles
Provide leadership to a diverse team consisting of Chick-fil-A Staff, outsourced managed services providers and partners in Financial Services and Digital Transformation & Technology
Maintain collaborative partnerships with other groups involved in the Order-to-Cash end to end process, including: Cash Management, Corporate Financial Reporting, Order Management, Corporate Financial Reporting Systems, and Digital Transformation & Technology
Build & maintain reporting required to monitor, identify trends, and meet key performance metrics around customer billing, cash collections, and cash application
Initiate & lead projects to automate & streamline processes to increase efficiency of services provided
Serve as primary escalation contact for more challenging or complex business requests, including outstanding cash collections issues
Maintain documentation of critical processes for customer billing, cash collections, & cash application
Evolve current systems and identify opportunities to leverage existing ones as business scales, serving as the subject matter expert in the design and implementation of the accounts receivable components to corporate financial system upgrades, enhancements and new integrations
Demonstrate good business judgment in selecting methods and techniques for obtaining solutions, communication and time management
Maintain relationships with vendors and/or customers that utilize accounts receivable
Assist in the interview and selection of new full-time staff
Minimum Qualifications
Bachelor’s Degree in Business Administration or similar field
7-9 years of relevant working experience
Expert knowledge of Accounts Receivable transactions flow
Experience working cross functionally with technology and non-technology teams
Proven track record of taking end-to-end ownership and driving results
Strong written, presentation and verbal communication skills
Strong critical thinking skills with ability to challenge normal operations
Must possess solid analytical skills and be able to make quick, effective decisions under pressure
Proven track record of taking ownership and driving results
Strong bias for action and ability to work iteratively
Possesses an exceptional eye for detail and process improvement
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred Qualifications
10+ years of relevant working experience
Strong analytical acumen and being comfortable with drawing metric-based conclusions
Experience operating in a shared services environment
Experience with Alteryx and Tableau
Accounts Receivable Manager (ARM)
Accounts Receivable Specialist (ARS)
Minimum Years of Experience
7
Travel Requirements
5%
Preferred Level of Education
Bachelor's Degree
Requisition ID2024-16690
Job FunctionAccounting/Financial Services
Position TypeExperienced Professionals
Posting Location : LocationUS-GA-Atlanta