Responsible for providing mortgage loan services to clients while performing a variety of duties to support the loan servicing function to ensure efficient and accurate servicing of mortgage loan accounts.

• Interviews clients, obtains applications, disclosures and required supporting documentation; Enters application data into Loan Origination System software.

• Analyzes credit and other financial information to make preliminary recommendations for approval or denial.

• Participates in calling programs with area realtors and other referral sources.

• Participates in seminars and workshops as well as branch staff meetings to provide mortgage production information and guidance.

• Maintains an awareness of competitors and their programs.

• Jointly establishes quantitative client service objectives with assigned supervisor on an annual basis.

• Follows up to ensure loans are approved or denied in a timely basis.

• Maintains appropriate records and provides assigned/periodic reports.

• Provides assistance to clients and branch personnel with specific inquires or service problems.

• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information.

• Provides client service information in a timely basis in order for this information to be included as part of sales performance reports.

• Conforms to General Performance Expectations as identified for all employees.

• Complies with NMLS standards

  Qualifications/Requirements:

• High School Diploma or equivalent required; BS or BA in a related field of study preferred

• Specialized training in lending and real estate credit servicing

• A minimum of three years experience in related position normally required

• Proficient interpersonal skills in dealing with clients and all levels of management

• Demonstrated proficiency in Microsoft Word and Excel

• Ability to travel and Valid Driver’s License required

Salary Range $19.46 to $29.70 hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled