Microsoft’s Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

The Cloud Sourcing, Spares, Sustainability and Security (CS4) organization within CSCP manages sourcing and supply of all servers, storage, and networking devices hardware for cloud data centers. We are dedicated to ensuring reliable performance, preventing unplanned investments, optimizing costs, and providing accurate information across the supply base. Our priority is smart growth and high efficiency to deliver a trusted experience to customers and partners worldwide. We are looking for a Business Operations Digital Program Manager to help build sustainable advantages through supply chain strategy and management.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Apply Lean and Six Sigma methodologies to effectively program manage initiatives, ensuring efficiency and optimization throughout the process

• Cultivate relationships, build consensus, collaborate across teams, coordinate multiple timelines, and manage complex, cross discipline projects, address roadblocks, and deliver sustainable solutions

• Oversee projects from conception to implementation, including the development of business requirements, process mapping, user acceptance testing, and deployment

• Develop and drive the future state capabilities and systems roadmap, clearly articulating the business impact and success metrics associated with each initiative

• Ensure readiness and preparedness for process, tools, and system changes among our people, suppliers, and partners

• Define and facilitate data policies, processes, and governance to ensure the integrity and reliability of sourcing information

• Benchmark industry practices, gather outside-in perspectives and market intelligence, and apply insights to improve Microsoft Cloud Supply Chain operations

• Develop and present business case justifications for capital, program resources, and technology investments, ensuring alignment with strategic objectives

• Define a robust project governance framework, encompassing portfolio planning, prioritization, and risk management to ensure successful project execution

• Monitor and report on the performance of initiatives, including key metrics a KPIs (Key Process Indicator), to track progress and ensure accountability

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Supply Chain Management, or related field AND 4+ years experience in Supply Chain Management, Operations, Project Management, or Digital Transformation

• OR Master's Degree in Supply Chain Management or related field AND 3+ years experience in Supply Chain Management, Operations, Project Management, or Digital Transformation

• OR equivalent experience

• 4+ years experience in Supply Chain Development, Execution and Experience leading process and system transformation

• Lean Green Belt certified

• Agile Project Management

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Lean Black Belt certification PROSCI Change Management certification

• Supplier Testing and Onboarding

• Proven track record of cultivating trusted partnerships, fostering collaboration across teams, coordinating multiple timeline and time zones, and successfully managing complex, cross-disciplinary projects

• History of developing trusted partnerships, collaborating across teams, coordinating multiple timelines, and managing complex, cross discipline projects

• Possess functional expertise and hands-on experience in supply chain management, encompassing sourcing, planning, and execution processes

• Familiarity with prevalent industry methodologies, processes, and tools utilized in business roadmap management, ROI (Return On Investment) realization, and OKR (Objectives and Key Results) development

• Possess executive-level communication skills, capable of simplifying complex information for clear understanding

• Demonstrate business and finance acumen, with the ability to think strategize strategically

• Demonstrate proficiency in communication, interpersonal relations, and presentation skills

• Capable of distilling complex concepts into engaging content accessible to diverse audiences

• Demonstrate adept critical thinking skills and the capacity to navigate and resolve ambiguous situations effectively

Technical Solution Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 21, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .