Job/Position DescriptionThis is a technical position on the Department of Family and Protective Services (DFPS) Information Technology Services (ITS) DevOps team. The Systems Analyst IV position works in the coordination of release activities and the administration of the Salesforce organization. These tasks include Salesforce administration, release management, change management, and user management. The Systems Analyst IV position works directly with other DevOps team members, and collaborates closely with all stakeholders including project managers, testing teams, Salesforce developers, Salesforce architects, and management to coordinate the on-time and quality release of software to production. The Systems Analyst IV position will work closely with systems and processes around Salesforce, managing users directly in Salesforce, coordinating deployments and changes in Salesforce, working directly with stakeholders, users, and vendors to provide support in Salesforce, and will document all changes and processes related to Salesforce.The applicant should have effective communication and collaboration skills. In addition, they should be comfortable communicating in different formats including written, spoken, and presentations. The applicant should also have a technical understanding and prior experience working in a software development setting. This position works with minimal supervision and reports to the DevOps Manager.Essential Job Functionsand#149; Communicating changes to all involved stakeholders in the SDLCand#149; Ensuring all lead-up tasks to deployments and post-deployment are verified and completedand#149; Performing source code management in multiple environments and systems and#149; Administrating the developer test environments on Linux, Unix, and Windows Serverand#149; Supporting and assisting developers with Salesforce and MuleSoft questionsand#149; Utilizing monitoring, automation, and SDLC-management tools to ensure applications are functionaland#149; Working to contribute to and develop automated systems and continuous improvement in Salesforceand#149; Assisting with cross-training team members and#149; Staying up to date on technologies such as: Salesforce, MuleSoft, Jenkins, Ansible, ; Atlassian Suite: Jira Software, BitBucket (Git)and#149; Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assignedRegistrations, Licensure Requirements or CertificationsN/AKnowledge Skills Abilitiesand#149; Knowledge of general processes and workflows for enterprise IT operations and DevOpsand#149; Knowledge of working in a software development setting, or closely related fieldand#149; Knowledge of Salesforce systems and organizationsand#149; Knowledge of working with MuleSoftand#149; Skilled in understanding of Salesforce administration, processes, and workflowsand#149; Skilled in managing Salesforce users, profiles, licenses, and overall permission managementand#149; Skilled in working with common software development patterns in Salesforceand#149; Skilled in managing Salesforce administration tasks manually and through automating and#149; Skilled in working with Salesforce developers and architects and#149; Skilled in working directly with Salesforce vendors for license renewalsand#149; Skilled in locating relevant information for solving problemsand#149; Skilled in time management with a high attention to detail and#149; Skilled in effective written and verbal communicationand#149; Skilled in independently managing multiple activities and tasks simultaneouslyand#149; Skilled in using Microsoft Suite including Outlook, Word, Excel, Teams, SharePointand#149; Abi https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=601851 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.