Charles Schwab Program Director - Digital Services in Austin, Texas


Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758

Jodi Lynn Cohen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Program Director is an individual contributor role and will share our passion for technology, collaboration, innovation, and excellence. The Program Director oversees the coordination and administration of all aspects of the Digital Services’ portfolio across projects and operating expense including planning, organizing, and controlling cross organizational activities and deliverables. You will be responsible for creating project plans, leading scrum of scrums, collaborating across the cross-organizational team effort, managing risks, providing oversight, and documenting all aspects of projects and operating expense initiatives across a large portfolio. You will work closely with the other Program Directors and project managers of consuming products to align on product delivery. The ideal candidate will be an excellent leader and will have experience working with technology and business partners to produce results in a timely manner. The candidate will work collaboratively with all participants in software development projects to maintain all aspects of the overall software development lifecycle and ensure the on-time, quality delivery of software product releases.

What you’ll do:

  • Plan the delivery of the overall program and its activities

  • Lead and coordinate new initiatives to support the strategic direction of the organization

  • Drive programs or large, complex projects to completion and execute roadmaps, while championing business objectives and goals

  • Manage an annual budget of $25MM (Project and FOEX) and ensure that the portfolio operates within the approved budget

  • Manage interdependencies across a high number of scrum teams

  • Adapt style to work with a diverse set of stakeholder needs and expectations

  • Work across diverse business and technical partners to broker decisions and negotiate trade-offs

  • Distill complex information for business partners

  • Communicate effectively at an executive level

  • Mediate and resolve conflicts, maintain a strategic focus when making decisions

  • Demonstrate sound judgment regarding decisions and escalations with complete information

  • Provide supervision and direction to project teams to ensure successful execution

  • Ensure quality and evidence of project documentation

  • Understanding of agile processes, team velocity and the ability to forecast progress accordingly

  • Collaborate across Build, Support, Automation and architectural teams to help remove roadblocks and drive platform adoption

  • Coordinate with external vendors and internal technical and legal teams to manage relationships and contractual agreements

  • Develop an annual operating plan to support the organization and ensure delivery against the annual operating plan

  • Conduct portfolio evaluation to assess the strengths of the portfolio and to identify areas for improvement

  • Report evaluation findings to the Executive Management and recommend changes to enhance the program, as appropriate

  • Develop funding proposals to ensure the continuous delivery of services

  • Documentation and communication of organizational activities and progress

  • Ensure that portfolio activities operate within the policies and procedures of the organization

  • Liaise with other program directors, managers, and stakeholders to ensure effective and efficient portfolio delivery

  • Provide various forms of portfolio status to different levels of management

  • Strong relationship building

  • Identify and evaluate the risks associated with portfolio activities and take appropriate action to control the risks

  • Inspire project team members to improve their own performance; engage and motivate teams to go beyond their role expectations, to help each other, and to exceed goals

What you have:

  • Bachelor’s degree with 12 + years of project management experience, managing multiple large, complex and cross functional projects, with emphasis on product development, systems, and technical environments.

  • Bachelor’s degree in computer science would be preferred

  • Proven ability to earn the trust of sponsors and key stakeholders through focused execution of business priorities

  • Ability to navigate and be successful in a highly matrixed organization

  • Sound business and technical acumen

  • Focused and versatile team player that is comfortable under pressure

  • Demonstrated and applied experience establishing and delivering complex projects

  • Excellent problem-solving and critical-thinking skills

  • Extensive knowledge and expertise in the use of project management tools and methodologies

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Management/Technical Project Mgmt-6+ yrs

Position Located In: TX - Austin

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Monday, July 9, 2018

Expiration Date: Thursday, November 1, 2018

Apply Here