Charles Schwab Sr. Manager IT Production in Austin, Texas


Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758

Sarah L Timms


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Advisor Services Technology Production Services & Operations team is responsible for defining strategic direction for release and configuration management tools for the organization; driving towards CI/CD through automation and process change; building, maintaining, and coordinating configuration and release for multiple applications across the portfolio. The team is also responsible for Infrastructure, & Production Support of these applications. Along with leading a team, this position will partner with technology teams for continuous improvements and drive towards maturing the practices.

What you’ll do:

This is a people management position, leading a team of 8-10 support, configuration, and release engineers. The position requires a strong people and project management mindset coupled with demonstrated excellence leading/guiding technical teams, affinity for leveraging tooling and automation to achieve maximum process reliability, and aptitude for partnering with related departments and stakeholders. You are a change agent who seeks and creates opportunity for continuous improvement and transforming the teams from traditional Support teams to proactive and preventative support services.

What you have:

Leadership :

  • Able to manage and influence technology teams of all skills/roles, and partner with related departments and stakeholders

  • Experience leading & managing technical & Support teams and partnering with related departments and stakeholders to manage timelines and project deliverables

  • Demonstrated excellence for continuous improvements, process / culture change

  • Ability to wear multiple hats as the situation demands; you may have to act as Release Manager, Lead Technician, or Technical Project Manager

  • Proficient managing multiple priorities in a dynamic, geographically dispersed environment

  • Thrive in a dynamic fast paced environment with many moving parts and a large variety of responsibilities

  • Ability to take frequent constructive feedback, and course-correct often to track toward realization of team vision

  • Demonstrated experience working within industry standards designed to align IT investments with business objectives

  • Strong innovation, creativity, and problem-solving skills. Strong experience facilitating issue intervention

  • Ability to converse with technical SMEs on issues and requirements

Technical :

  • Bachelor's Degree in Computer Science, Information Systems or related experience

  • 6 - 8 years of progressive people management experience leading teams in technology of various skills and roles.

  • 8 years of progressive experience in managing complex and critical production applications in a large data center environment

  • 6 years in-depth technical background designing and implementing infrastructure solutions that align with organization and corporate objectives

  • Experience using CI/CD tools such as Jenkins, Atlassian tool-set, TFS, Remedy

  • Proven track record of successfully supporting production support efforts using a DevOps methodology

  • Knowledge of working with Agile methodologies and partnering with Agile Development teams as operational liaison

  • Ability to define deployment plans, identify deployment dependencies and define deployment timelines for releases

  • Experience working with dashboard / environment health display tooling

  • Ability to grasp difficult concepts, large architectures, and sophisticated designs quickly

  • Self starter who can grasp difficult concepts and large architectures

  • Strong estimation skills with ability to provide reasonable estimates

  • Attention to details and able to track issues to resolution

  • Excellent written and verbal communication skills

  • Experience working in financial or banking industry

You demonstrate these behaviors:

  • Curious

  • Innovative

  • Disciplined

  • Exceptional Communicator

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Other Specialty Engineering-6+ yrs

Position Located In: TX - Austin

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Friday, April 20, 2018

Expiration Date: Saturday, July 21, 2018

Apply Here