Description

Amazon Web Services is a fast-paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Manager with solid experience in people management and scaling teams. The DCO Cluster Manager will drive the vision for the Data Center Operations.

We are looking for an inspiring leader capable to drive experienced managers. The ideal candidate would have a background in IT Infrastructure, Data Centers or worked for the industrial manufacturing domain (aircraft, automobiles, consumer electronics, heavy machinery... list not exhaustive) or Military.

The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate will have experience managing a team of 70+ people on a 24/7 rotating shift across multiple Data Centers in the region. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure projects and proposing technical solutions that are scalable.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

· Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.

· Define the strategy to improve the efficiency and productivity of day to day 24x7 Datacenter Operations.

· Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.

· Manage effectively the global yearly operating budget: CAPEX (technical equipment, infrastructure development), OPEX (cost of personnel, service provision, consumables and team events)

· Ensure all operational KPIs and Metrics are consistent, being measured and met inside AWS Data Centers.

· Drive innovation and automation within Data Center Operations.

· Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.

· Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc..)

· Manage Vendor performance.

· Ensure Data Centers are compliant with all relevant security policies and procedures.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We are open to hiring candidates to work out of one of the following locations:

Berwick, PA, USA

Basic Qualifications

• 5 years+ of people management experience with direct reports as their performance manager.

• Experience Managing People Managers Solid data mining / analytical skills.

• Experience with change management / incident management.

• High literacy in security, safety and customer data protection. Fluent English verbal and written proficiency.

Preferred Qualifications

• Knowledge of server hardware (storage system, Network) and maintenance/troubleshooting

• Knowledge and/or experience of Safety, Physical and IT Security, Logistics, Power, Cooling & Facilities Engineering

• Experience with capacity planning Project Management skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.