Job Description

The Gateway Labs Infrastructure Site Services (GLISS) is responsible for the delivery of services that are both consumed directly by end users, as well as network management and monitoring of existing network elements, including optimization and deployment of required devices per network design. As part of the IT support team, the individual will coordinate IT work with the Gateway Site Support Lead and work closely with the on-site operations support team.

The IBI position will focus on delivery of infrastructure services to the Gateway Community Members across all Information service areas. The primary customer base for this position is San Francisco, CA. As a contact on site, this role has operational responsibility for managing successful delivery of IT services, and as point of contact to facilitate and coordinate the delivery of external services from IT vendors. This role is also responsible for delivering IT Infrastructure projects and local essential tasks not managed by Gateway residents or vendors.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5+ years working in an IT support team following ServiceDesk practices. (Multi-site support, incident management, problem management, change management).

Bachelors or Associate degree in Computer Science, Information Technology, Information Management, or other related fields.

Broad knowledge of IT Service Support

Knowledge of site-specific environment

Self-starter, ability to work independently

Exemplary communication skills (English)

Strong network understanding

Good knowledge of Telephony solutions

Strong teamwork and people skills

Ability to manage multiple priority projects

Vendor engagement skills

Incident problem management

Experience working around lab or manufacturing environments (preferably pharmaceutical)

Basic knowledge of telecom, workplace, AV and mobility technologies and how to support them. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.