Summary:  Deposit Support I provides effective operational services by performing the following deposit servicing functions within the department: Input, research, maintenance, verification, Branch/Customer telephone support, balancing/reconciling and problem solving.

 Essential Functions:

• Maintain an average of 100 client and branch support calls per month over a 12-month period utilizing Contact Center platform for documentation.
• Perform or complete training in the job duties below as assigned by management:
• Deposit Control Balancing -- reconciliation, research, and resolution of all deposit accounts to the general ledger
• Account Reconciliation -- Reconciliation/Balancing of discrepancies for Bank Control accounts
• Chargebacks - Process daily charge back checks for returned deposited items within acceptable timeframes based upon return codes, according to customer requests and in adherence to Reg CC
• IRS Reporting - IRS Interest Reporting for Bonds Redeemed and interest earned on Deposit Accounts to ensure all year-end tax reporting is accurate.
• Transfer Setup - Perform transfer setups received from branches using IBS Insight CIS / Deposit and IFMS systems and review to ensure requests received will function appropriately
• Safe Box - Complete Safe Deposit Box setup and maintenance requests received from branches for verifying boxes are set-up appropriately and ensuring correct payments and key deposits were collected or disbursed.
• New Accounts - Verification of New Accounts report - review all new accounts opened to ensure all settings meet bank standards and complete additional maintenance as needed.
• Dollar Transactions - Verify and perform all online dollar transactions from branch requests to ensure appropriate general ledger offsets and ensure requests meet bank standards.
• EFT Disputes - Support retail staff by assisting clients with EFT inquires and maintenance for Visa debit cards and entering disputes in to Centrix program.
• Mail Processing - Processes and sorts all outgoing mail according to size and zip code. Labels and prepares documentation needed by the U.S. Postal Service for all outgoing mail.  Performs daily and monthly maintenance to the Neo Post mail machine.  Assists in supporting branches with mail delivery/receipt questions or problems.  Prepares overdraft notices for mailing.
• Explores options to reduce mailing costs.
• Pick up mail and all lockbox transactions on a daily basis.
• Documentation Review - Complete retail deposit document review and log exceptions.
• Safe Box Access - Review and enter safe box access tickets.
• Transaction Review - Reviews large dollar transactions for signatures and proper endorsements.
• Research - Processes daily branch research requests and render notices and/or statements as needed.
• File Transmission - Monitor and document all files sent to and received from Kaye Smith.
• Return Mail -- Complete required maintenance for return mail.

Additional Responsibilities:

Participate in achieving critical and interim goals to meet service level agreement and budget.

Work in collaboration with branch personnel to research and resolve issues. 

Help minimize costs associated with supplies, equipment, staffing and other expense

Actively participate and contribute in team and department meetings to disseminate information and acceptance of new procedures.

Fosters team approach and promotes