COMPUTER NETWORK TECHNICIAN

Title Description: INFORMATION TECHNOLOGIES

Date Posted: 5/6/2024

Deadline: Until Filled

Job Number: 074-24-NR

Branch:

Hourly Rate: $28.15-$34.87

Union Status: ILA LOCAL 2028

WORK OBJECTIVE: Under the direction of the Chief Information Officer, is responsible for the maintenance of computer hardware, network equipment and printers used by NFTA and NFT Metro employees.

ESSENTIAL FUNCTIONS: • Provide technical assistance and support for incoming queries and issues related to computer systems, applications, and hardware during field visits or dispatches. • Use best practice troubleshooting skills to resolve issues. • Provide support in person and by phone, including software, hardware, printers, peripherals, audio visual, wired and wireless network troubleshooting. • Write and maintain process documentation. • Provide end user training when appropriate. • Image, configure, and deploy Windows workstations and laptops with all appropriate software and drivers. • Use in house management applications to ensure PC’s are running efficiently. • Administration of all Microsoft Office Products; gain familiarity with administration of authority applications. • Respond to support requests and assist in troubleshooting and problems as the arise. • Document events and problems and their resolution in tickets. • Execute follow up with customers to ensure the issue has been resolved. • Excellent oral and written communication skills are required. • Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars. • Manage/update asset inventory of all desktops, laptops, peripherals, printers, and other IT assets. • Become advanced users of the core department systems like ticketing, asset management, system monitoring, and other tools needed to perform job. • Ability to work independently and remotely and travel between sites throughout the NFTA.

KNOWLEDGE, SKILLS and ABILITIES: • Ability to troubleshoot, test, repair, and service technical equipment. • Need to be able to troubleshoot hardware and software issues with printing, scanning, and faxing. • Knowledge of repairing equipment and replacing faulty parts. • Ability to problem-solve. • Excellent organizing and time-management skills. • Customer-oriented and cool-tempered.

PHYSICAL REQUIREMENTS: Tasks involve the ability to exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to 75 pounds.

ENVIRONMENTAL REQUIREMENTS: Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.

MINIMUM QUALIFICATIONS: • Associate degree in Information Systems Management and two years of relevant work experience or an equivalent combination of education and experience. • Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge. • Strong working knowledge of Windows 10. • Good working knowledge of systems hardware (PC, Multifunction Printers, Scanners, Mifi’s, WiFi, Mobile Devices, VOIP phones, etc.). • Knowledge of Active Directory and Microsoft Exchange administration. • Must pass all background checks including those needed by the TSA and CBP for airport clearances. • Need personal vehicle that will allow travel between sites. • Prior to appointment, must receive a passing score on the required aptitude tests.

NOTE: TO APPLY: Send NFTA employment application, resume and cover letter specifying the job number 074-24-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to: application_intake@nfta.com

OTHER: The Niagara Frontier Transportation Authority is an Equal Opportunity Employer