Description:

The Customer Service I reps will be responsible for taking inbound calls and scheduling technicians.

They will be taking roughly 25-35 calls per day that will last between 3-15 minutes depending on the call.

They will working with bank tellers, brand managers, or store employees to help resolve the issues over the phone.

They'll also take tier I calls when there is overflow from the other departments.

Skills:

Microsoft, troubleshoot, CRM, Dispatcher, Tech Support, WPM, customer service, call center

Top Skills Details:

Microsoft, troubleshoot, CRM, Dispatcher, Tech Support, WPM

Additional Skills & Qualifications:

Must:

1 year of customer service experience - preferably with dispatching or tech support

40 WPM (typing test)

HS Diploma (resume)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.