Charles Schwab Director - Operations Digital Integrator in Centennial, Colorado


Centennial - CO, DEN2, 9601 East Panorama Circle, 80112-3441

James D Hapgood


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Schwab has embarked on a major effort to transform to a digital organization – with an initial focus on significant improvements in client experience and efficiency for our most critical client journeys. The Ops Digital Integrator group is at the forefront of this effort working with our key business partners across the firm to determine and realize optimized processes and mature to a culture of operational excellence.

The Director – Ops Digital Integrator will engage in the major digital transformation initiatives, will represent Operations in the future state journey design, will partner with our Operational platform owners to operationalize the “new way” and will enable our business partners to realize significant process improvements.

What you’ll do:

  • Represent all of Operations in the digital accelerator programs: identifying dependencies, opportunities, challenges, and resource needs

  • Facilitate identification of all current state processes, pain points and associated data analysis to inform the design of a future state solution

  • Collaboratively challenge and facilitate journey owners, process owners, oversight, legal, compliance, and other stakeholders to innovate “future state” solutions

  • Synthesize progress and messages into concise and meaningful communications for Operations leadership that drive engagement and change

  • Serve as an expert in process transformation/optimization/improvement methods and tools.

  • Ensure that “future state” designs are realized and goals are met, by partnering with technology and data analytics teams

  • Engage with Field Adoption teams to develop and deliver comprehensive change management plans that arm Reps with the information and tools they need to be successful

  • Partner with the business in creating fact-based business cases that support process re-engineering efforts through a defined and measurable a value-driven roadmap.

  • Proactively work with broader team to highlight opportunities for process or technology improvements and to prioritize the best opportunities for re-design and automation

What you have:

  • 12+ years’ work experience in large transformation initiatives focused on process design and automation is required, preferably with a consulting firm or within the financial services industry.

  • Strong influencing, coaching and mentoring skills; demonstrated success in building credibility with peers and key stakeholders (typically at a VP and SVP level) to drive action and change.

  • Desire to enable change, excel in a flexible and fast moving environment, and ability to build strong relationships across the organization

  • Expertise in, and proven application success with, Agile, Lean or other process optimization/innovation frameworks

  • Superior analytical capabilities and the ability to manage a portfolio of projects/work streams.

  • Superior communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences

  • Strong and demonstrated team leadership (including experience in stand-up facilitation) to drive multi-discipline, multi-level teams to deliver exceptional results

  • Demonstrated experience in leading major components of an organizational transformation initiative, including strategy, structure, methods, resources/skills, etc.

  • Prior experience in financial services including experience with financial markets, products and back-office operations preferred

You demonstrate these behaviors:

Strategic Thinking: Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future

Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation

Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions

Managing Change: Demonstrating support for innovation and for organizational changes needed to improve the organization’s effectiveness; supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change

Business Acumen: Ability to perform with insight, acuteness and intelligence in the areas of commerce and/or industry. Make decisions and act in situations in which there is not enough information to be certain of outcome or implications of the decision

Personal Accountability: Takes responsibility for the results and future direction of the organization

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Financial Services-6+ yrs

Position Located In: TX - Austin, CO - Lone Tree, CA - San Francisco

Education: BA/BS

Job Type: Full Time

Category:Brokerage Operations & Trading

Activation Date: Monday, July 9, 2018

Expiration Date: Tuesday, September 11, 2018

Apply Here