Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Reporting to the Assistant Director and Director of CSON's Professional Development and Continuing Education department, the Program Assistant position is uniquely designed to fulfill departmental needs for customer service, programmatic success and student satisfaction. The successful candidate will serve as the primary point of contact for excellence in customer service with responsibility for planning, coordinating, and managing efficient courses and events. In this capacity, the Program Assistant will collaborate with the Assistant Director to identify, develop and implement marketing plans. This position also interfaces with the Fiscal & Administrative Specialist to support registration management and accreditation records maintenance. The role is divided into four major responsibilities:

Customer Service - 30%

Communication via, phone, email, zoom and live on campus

Create templates for email communications to all course registrants regarding confirmation, reminders and virtual links

Course Coordination - 30%

Enrollment management, learning space reservations and supply management, content review, order materials for student handouts and prepare signage for on campus courses, record-keeping (attendance, completion rates), course evaluation (distribute, collect and summarize), and award specialty program certificates.

Operations - 30%

Technology: PowerPoint, Photoshop, InDesign, CVENT, Canvas, Panopto, AEM, Constant Contact, Survey Monkey

Marketing - 10%

Brochure/email design and proofread; distribute promotional content including emails, posters, flyers;

Other general duties as assigned

Competencies

Qualified candidates will demonstrate a track record of

• Aptitude to acquire new (software) skills as a self-motivated learner

Ability to work independently and within a team framework

Outstanding oral/ written communication and organizational skills

Exceptional customer service mindset at all times

Ability to multi-task in a fast-paced environment

Ability to work with diverse population of students

Requirements

Requirements:

Education/Training

Bachelor’s degree preferred; Computer proficiency is essential

Experience Required

3+ Years

Previous experience in office setting including phones, customer interface, computer skills and scheduling

Event planning; working with a team; undertaking tasks to ensure success

Proven competence with database management, advanced use of spreadsheets and word processing

Knowledge of HTML and web design; familiarity with visual graphics and text production

Exceptional Work Schedule/Physical Demands

A flexible schedule which can be changed to meet the various course changes

Willingness to work occasional weekends or evenings as needed

Moving tables/lifting boxes for classes or conference(s); meeting room set up as needed

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees

• Tuition remission for Spouses and Children who meet eligibility requirements

• Generous Medical, Dental, and Vision Insurance

• Low-Cost Life Insurance

• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

• Paid Holidays Annually

• Generous Sick and Vacation Pay

• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity .

Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .