This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11843026 Department

F&A ITS - Enterprise Applications and Services

About the Department

ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to supportthe mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.We identify, manage, and mitigate the technology risks of the University.

Job Summary

The University of Chicago is seeking an ERP Solutions Lead in support of our new Oracle ERP platform, working very closely with the Oracle Operation manager for the success of this new program. As ERP solutions Lead, the primary responsibility will be ensuring the smooth operation of the platform including triaging and efficient problem resolution, new feature implantation, coordinating with external vendors and internal technical staff, and providing clear technical direction for day-to-day operation of Oracle Cloud ERP software within the University. You play a critical role in managing the ongoing operations of the ERP system and coordinating the release of new software updates.

Responsibilities

• Oversees the operation of the Oracle Cloud ERP system. Monitors system performance; identifies and resolves issues; and ensures optimal system availability and performance. Collaborates with technical teams to troubleshoot and resolve technical problems and coordinates with vendors for support as necessary. Plans and leads detailed functional, system, and program specifications for complex cross-functional business cases. Identifies and leads the activities related to updating existing system logic difficulties and specifications, as necessary.
• Supports the IT development group in building new systems and recommends process improvements in existing applications. Reviews and supports designs, testing, and debugging in implementing new or enhancing existing applications. Stays current on Oracle ERP Fusion Cloud updates, patches, and new features to continuously enhance the system.
• Works closely with developers and technical teams to implement new capabilities, extensions, and integrations as needed.
• Responds to and resolves technical issues promptly, working closely with end-users, IT teams, and Oracle support when necessary.
• Communicates technical concepts and solutions effectively to both technical and non-technical stakeholders.
• Works closely with stakeholders to assess the impact of software releases on existing business processes and systems.
• Coordinates configuration management activities to ensure system integrity and alignment with University requirements.
• Oversees incident and problem management processes for the Oracle Cloud ERP system. Coordinates with support teams to identify, prioritize, and resolve incidents and problems. Implements preventive measures and best practices to minimize the recurrence of incidents and problems.
• Monitors the performance of the Oracle Cloud ERP system and identifies areas for improvement. Analyzes system metrics, identifies bottlenecks, and works with technical teams to optimize system performance and enhance user experience. Stays updated on industry best practices and new features within Oracle Cloud ERP to identify opportunities for system enhancements.
• Supports in maintaining relationships with Oracle and other vendors to stay updated on the lates product releases, patches, and best practices. Coordinates with vendors for support and issue resolution and leverages their expertise for system optimization and enhancement.
• Maintains accurate documentation of release activities, configurations, system issues, and resolutions. Prepares regular reports on system performance, incidents, and releases to stakeholders, management, and other relevant parties.
• Maintains effective communication channels with stakeholders throughout the operation and release management processes. Provides timely updates on system status and release progress.
• Defines and promotes best practices for technical development, customization, and support within the Oracle ERP Fusion Cloud environment.
• Utilizes in-depth technical knowledge of existing and emerging technologies, including public cloud offerings from Amazon Web Services, Microsoft Azure, and Google Cloud.
• Leads or coordinates teams or projects for activities relating to software support and/or development.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

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Certifications: