Overview

Oversees national and regional enterprise accounts. P erforms operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.

Responsibilities

• Oversees responsibility for National and Regional Enterprise Account(s)

• Directs activities of Site Managers and Area Managers of specific Account

• Monitors operations for efficiency and quality of service

• Liaison with all regional operations areas

• Manages to regional budgetary guidelines

• Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements

• Assists in renegotiating unit contracts

• Establishes productivity guidelines

• Coordinates placement and assignment of personnel throughout division

• Assists in develops financial and budgetary forecasts for each unit

• Monitors financial performance including billing and receivable procedures

• Liaison with all CBPS staff functions on activities relating to own operating units

• Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress

• Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees

• Plans for development of unit employees at managerial and non-managerial levels

  Plans for staffing and implementation of new accounts and services

Qualifications

• Bachelor’s degree required or equivalent work experience

• Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry

• Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards

• Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;

• Seeks out and address client issues to prevent service level deficiencies

• Advanced knowledge of mail, copy, fax and binding machinery

• As required by account contract, knowledge of industry trends and technological changes

• Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint

• Floor plan and Organization Chart creation ability a plus

• Communicate effectively with diverse groups and clients

• Manage complex projects that impact operations effectively, within time and budgetary constraints

• Ability to work varied extended hours

• Advanced ability to execute and deliver the highest quality and production

• Advanced ability to motivate, manage, mentor and train staff

• Advanced organizational, administrative, record keeping and time management skills

• Creative strategic thinking and performance

• Excellent presentation and interpersonal skills

• Excellent written and oral communication skills

• In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services

• Strong team approach to business

• Expert in customer service skills, professional attitude and appearance

  PHYSICAL DEMANDS

• 35% Travel required

• Occasionally lifting and/or moving of up to 10 lbs.

  What We Offer:

• An opportunity to join an established team and be part of a successful and proven global organization!

• A competitive compensation program!

• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

• Employee discounts on Canon products & vendor discount programs for employees!

• World-Class Training & Career Development Programs!

Job LocationsUS-IL-CHICAGO

Posted Date2 weeks ago(5/7/2024 7:44 AM)

Requisition ID 2024-17864

of Openings 1

Category (Portal Searching) Administrative/Clerical

Position Type (Portal Searching) Regular Full-Time