Job Information
Codonics Inc Technical Support Project Leader in Cleveland, Ohio
Job Title: *Technical Support Project Leader Status: Non-Exempt Department: * Technical Services, HQ Based Reports* to: Director of Technical Services Hours: *8:30 AM -- 5:30 PM, flexible, Monday through Friday. Willing to adjust hours on occasion as needed. Limited travel may be required.
Job Summary:
This position is responsible for a variety of actions including but not limited to: managing multiple concurrent upgrade projects; training external and internal parties in the installation, configuration and operation of Codonics products; making on-site visits to new and existing installations. Project management includes acting as the focal point for external partners and customers; conducting regular project meetings; team leadership and coordinating the efforts of additional Codonics on-site installation personnel. The person(s) in this position will work in conjunction with Sales, Technical Services, and Engineering.
Duties and Responsibilities: (subject to change)
- Lead, manage and document the status of upgrade and enhancement projects at assigned customers. Contact specified departments of the customer site to coordinate and maximize the impact of the on-site visit.
- Establish proficiency and technical knowledge of Codonics SLS products, network connectivity and complex system troubleshooting situations.
- Train others remotely and on-site and immediately assess the understanding of Codonics products and services in order to ensure a successful installation.
- Log and track call and email information via technical support database and CRM.
- Assist in the development of Tech Support publications and training materials and assist in their presentation to resellers, end users and Codonics personnel.
- When not performing activities related to product installations, work with the Technical Support group to advance the general level of knowledge of the equipment and answer incoming calls.
- Additional duties may be assigned.
Required Skills:
- Excellent interpersonal and written communication skills
- Strong technical aptitude
- Proven self-management and supervisory skills
- Comfortable with Microsoft software, specifically Office, including Word, Excel and Outlook.
Optional Skills:
- Preference will be given to individuals possessing Project Management training and/or certification, Certified Pharmacy Technician or other related certifications and/or familiarity with networking, Linux, pharmacology and anesthesiology, vendor procedures for working on-site at hospital/medical facilities
- Microsoft Project and Microsoft OneNote experience
Education and/or Experience:
- Associate degree level work or greater in a related field of study
- 2+ years in contact with customers in a technical role, familiarity with TCP/IP, networking, FTP, SMTP, Virtual Machines, hands-on troubleshooting, diagnosis, configuration of networked equipment, and other associated networking/software environment
Codonics is an Affirmative Action,