We are looking for a Repair Administrator to coordinate all administrative activities in the Repair Center and direct the flow of orders from incoming and outgoing devices, including documentation, considering the target turnaround time.

As a repair administrator you will ensure the repair orders are accurately received, registered, and released for a faster, more efficient, and professional handling of all products that are returned to the factory for the purpose of guarantee, examination, repair, modification and/or calibration orders. You will collaborate with a wide range of customer contact teams to provide support to customers and the business in general related to repair activities.

Does this sound like an exciting learning opportunity for you? If so, we encourage you to join our team in Cluj- Napoca!

In This Role, Your Responsibilities Will Be:

• First point of contact for Sales and Service representatives in EPM country organizations and Customer support teams in terms of RMA, order stats, delays, initial technical question.

• Order entry, quoting and planning of repair orders.

• Issues RMA numbers for the return of devices.

• Perform the Repair order planning in balance with the agreed lead time, and team workload.

• Technical and commercial clarification of repair activities.

• Materials planning in cooperation with the purchasing department.

• Coordination and tracking of repair orders from the departments involved in the repair process (engineering, Operation, purchasing, documentation, etc.)

• Creation of invoices and credit notes.

• Accurate archiving of the repair documentation.

• Planning and maintenance of quality objectives

• Creation and maintenance of the service Center dashboard

• Tracking of the key indicators

• Maintaining the department specific QMS documentation.

• Initiate and contribute to process improvement projects/activities.

• Detection and reporting of serial or systematic errors.

• Escalate and follow-up when situations cannot be resolved directly with a potential impact on the customer, business, and quality of the work.

Who You Are:

You understand the importance and interdependence of internal customer relationships. You provide timely and helpful information to individuals across the organization. You acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Proficiency in English: verbal, reading and writing.

• Relevant training and/or qualifications in Administration/ Commercial and technical training required.

• Familiarity with Oracle JDE

• Good ability to understand and perform the initial assessment of technical issues before the units are returned to the factory (in coordination with the subject matter experts)

Preferred Qualifications that Set You Apart:

• Basic knowledge of handling CRMoD

• Communication, telephone, customer service and/or computer skills qualifications

Our Offer to You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Requisition ID : 24005681

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.