Commercial Loan Servicing Asst Manager

• Job ID: 14126

• Functional Area: Real Estate Specialties Group

• Position Type: Full-Time Regular

• Experience Required: 3 - 5 Years

• Location: Dallas, TX Douglas Avenue

• Department: RESG Asset Management

• Education Required: High School Diploma or Equivalent

• Relocation Provided:

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Position Description:

Job Purpose and Scope:

Provides leadership and support to the Bank OZK Real Estate Specialties Group’s Commercial Loan Servicing department, which is responsible for providing a wide range of loan servicing support tasks associated with maintaining a commercial real estate loan portfolio.

Essential Job Functions:

• Assists in providing guidance to and oversight of Commercial Loan Servicing staff.

• Creates and nurtures effective work relationships with supervised staff in order to motivate, coach, and retain staff.

• Audits posting of daily transactions processed by other RESG staff.

• Reviews various monthly reports for data accuracy.

• Assists with collection and filing of periodic property, borrower and guarantor financial statements.

• Assists with auditing onboarding of new loans into the loan management system.

• Reviews and verifies the accuracy of all data entered into the loan management system based upon supporting loan documentation.

• Performs loan system file maintenance, as needed.

• Processes and verifies wire requests.

• Responds to Asset Manager and loan customer inquiries in a professional and timely manner.

• Maintains good punctuality and attendance to work.

• Regularly exercises discretion and judgment in performance of all essential job functions.

• Follows Bank policy, procedures and guidelines.

• Performs other duties as assigned or required.

Knowledge, Skills, & Abilities:

• Knowledge of loan/banking terms.

• Ability to read and interpret commercial loan documents.

• Ability to communicate effectively both verbally and in writing.

• Ability to manage multiple priorities, for both self and team, at one time.

• Ability to maintain attention to detail with exacting deadlines.

• Ability to demonstrate effective and excellent customer service skills.

• Ability to demonstrate effective problem-solving skills.

• Ability to identify, recommend and implement process improvements.

• Ability to work under general supervision and within a team environment.

• Ability to develop, mentor, and motivate staff to achieve team goals.

• Skill in using computer, including Microsoft Word and Excel.

Equipment Used in Job Performance/Working Environment:

• Computer

• Telephone

• Photocopy Machine

• Facsimile Machine

Major Job Demands (Physical/Mental):

• Decision-making

• Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• High school diploma or equivalent required.

• Bachelor degree preferred.

• Minimum of three (3) years of work experience in loan servicing and/or loan operations required.

• Minimum of two (2) years’ experience with Microsoft Word and Excel required.

• Minimum of one (1) year of supervisory experience preferred.

  Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.