The CSC ServiceWorks Story

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview

Position Summary: CANDIDATES MUST RESIDE IN OR NEAR THE DALLAS/FT. WORTH, TEXAS AREA

The primary objective of this role is to ensure the efficient performance of the business line by overseeing financial

operations and providing support for various reports and systems.

Key Job Responsibilities:

• Providing high-level support to leadership the In-Home business line by creating, monitoring, analyzing, and

reporting on a variety of financial, operational, and commercial activities such as Purchase and Sales Orders,

daily / weekly / monthly KPI’s, equipment inventory and disposal, and growth / financial results.

• Planning and coordinating administrative procedures and systems and devising ways to streamline processes

which support field operations.

• Partner with department heads to analyze current processes, identify areas for optimization, and create or

update Standard Work Instructions (SW)/SOPs that drive consistent, high-quality execution. Support the

Onboarding process for front-line team members to ensure a positive team member experience.

• Serving as a liaison between cross-functional teams to coordinate critical business initiatives.

• Monitor and analyze operational costs, expenses, and revenue data to identify trends to support operational

decisions, budget reviews and annual budget preparation.

• Assist the Dispatch and Damage Claims teams in addressing customer inquiries and data quality as needed.

• Oversee the management of all customer inquiries received through phone, fax, email, and online channels.

Analyze customer feedback, NPS, and CSAT data to identify trends and insights, and use this information to

inform recommendations for enhancing the overall customer service strategy. Responsible for ensuring the

business line has appropriate supplies for optimal performance, Order supplies for business line as needed.

• Keep informed with all organizational changes and business developments.

• Participate in CSC’s Lean Leader program.

• Assist in the planning and execution of business line meetings.

• Other duties assigned

Benefits & Perks

• Work Life Balance!

• 75% Employer Contribution to Medical, Dental, and Vision insurance

• Health Savings Account with Employer Contribution

• Year-round Work & Paid Training

• Company Paid Life, Short-term, and Long-term Disability Insurance

• 401k with generous Company Match

• Paid Time Off (PTO) & Holiday Pay

• Flexible Spending & Health Savings Account

• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

• Education Reimbursement Program

• Paid employee Referral program

What we’re looking for

Required Education & Experience:

CANDIDATES MUST RESIDE IN OR NEAR THE DALLAS/FT. WORTH, TEXAS AREA

• Associate degree preferred.

• High School Diploma or equivalent; and 3-5 years related experience and/or training; or equivalent

combination of education and experience.

Required Knowledge, Skills, and Abilities:

• Strong written communication skills, including the ability to compose correspondence such as memos or group

emails.

• Mathematical, analytical, and critical thinking skills

• Ability to execute instructions provided in written, oral, or diagram form.

• Strong Microsoft Office skills

• Knowledge of Lean philosophies a plus

Physical Requirements:

• Specific physical demands may vary based on assigned geography or equipment

Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.