Description

We are offering a contract employment opportunity for a Customer Service Representative in Elyria, Ohio. This role involves customer service responsibilities within the aerospace manufacturing industry, with a specific emphasis on credit-related duties. The position is based on-site and a great opportunity if you love working in a fast-paced environment. The hours for this position are Monday-Friday from 8:00am-5:00pm.

Responsibilities:

• Manage customer service inquiries and issues, ensuring a high level of customer satisfaction

• Accurately process customer credit applications, following established guidelines and procedures

• Maintain and update customer credit records in the ERP system (Oracle)

• Monitor customer credit accounts for any discrepancies or delinquent payments and take appropriate action to rectify these issues

• Utilize CRM system to manage customer interactions and data

• Collaborate with other team members to ensure efficient and effective customer service delivery

• Utilize computer data entry skills to update and maintain customer and transactional records

• Utilize knowledge of the aerospace manufacturing industry to better understand and meet customer needs

• Resolve customer service issues in a timely and effective manner

• Answer customer inquiries related to credit applications, account status, and other related topics.

Requirements • Minimum of 2 years of experience in a customer service role.

• Proficient in customer service and conflict resolution.

• Familiarity with aerospace and manufacturing industries.

• Experience in computer data entry.

• Proficiency in Oracle and Customer Relationship Management (CRM) software.

• Ability to answer customer inquiries promptly and professionally.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Strong problem-solving abilities and attention to detail.

• High school diploma or equivalent required; higher education or certifications in related fields preferred.

• Must be able to work independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .